TMCnet E-News

What's Hot in CRM

Procter & Gamble Wins Award for Use of Polycom SpectraLink Phone System
Sennhesier Brings More Pleasure to Music Lover's Ears for the New Year
SugarCRM: A Look at Open Source CRM
Home-Based Agent Model Could Ease Call Center Holiday Load
Hosted IVR Highlighted on Ifbyphone Blog
The Challenges of Managing a Mobile Network
Marketing Software Q&A
Salesforce CRM Adopted at Carlson
The Phenomenon Known As "Sleepworking"
Convergys Opening New Call Center in New Mexico
Consona's KNOVA CRM Solution Chosen By Yale University
Survey Finds UK Companies Failing to Provide Adequate Support via Online Channels
CRM More Attractive for Language Services Provider Firms in 2008, Study Finds
RFID: Coming Soon to CRM Near You
CRM Firm Activeo Signs Deal to Resell Calabrio Products

You might be interested in this relevant, free White Paper.

Best Practices for Leveraging Home-Based Agent Solutions for Sales and Marketing
See how a major financial services company is leveraging home-based agents to help scale their call center and maximize the revenue of every call

You might also be interested in these relevant, free Webinars.

Remote Agents: Taking Full Advantage of the IP Contact Center
Call Recording � Evolving from TDM to VoIP by Transitioning Challenges into Opportunities!
Balancing Cost Effectiveness with a Commitment to Service Leveraging Speech Technologies in Your Contact Center


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