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When enabling communications today, communications developers need to look at how people work (or want to work). They usually work either alone or in collaboration with groups, reaching out only when necessary through the application they're working in.
The CloudGenix SD-WAN solution eliminates the need for routers and complicated routing protocols, provides visibility into networks, and includes a centralized control system that allows for one-to-many communications between branch devices and headquarters.
InContact has awarded Fluent for its innovative use of a call center API that automatically pairs call recordings with existing customer data.
U.S. public and private sector employees use technology similarly, according to a new survey from Nintex. Both sectors believe workforce automation, productivity and collaboration solutions are vital to getting work done.
A private university on the East Coast has chosen Fusion's unified communications solution because it offers cost-effective services.
Getting started as an ITSP involves understanding, preparation and capitalizing on existing customer and service provider relationships-factors that will make or break companies interested in competing in the wholesale VoIP services marketplace.
While network downtime may not always be avoidable, Cloud IT solutions, like Cloud-based PBXs, can help reduce the business impact of unexpected outages.
BroadSoft's new Team-One system gives business VoIP users extra collaboration capability.
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