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At the end of each year Telecom Asia reaches out to a cross-section of industry analysts and consultants for their predictions on the top trends for the year ahead. Telecom Asia surveys senior executives in an attempt to get a glimpse into where the telecom industry is heading over the next 12 month period.
The healthcare industry today is a fascinating machine. Not only do nurses and physicians have access to medical information from around the world, they can access that information instantly to provide better care. Real-time communications ensures an expert can get in on the collaboration when needed.
Recently, we saw how technology was working to make school snow days a thing of the past. Now businesses are getting in on the act.
We're all pretty familiar with the customer experience and everything related to customer relationship management. Now we're seeing a new wave in customer service in what's known as the omni-channel experience, which basically means businesses are using technology to better obtain data and help customers in need. Department store retailer JC Penney is looking to the omni-channel experience to improve business.
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