MobileIron Picks NewVoiceMedia's Cloud Contact Center Technology

By Jyothi Shanbhag, TMCnet Contributor

MobileIron, a specialist in enterprise mobility management (EMM), has recently selected NewVoiceMedia ContactWorld technology to strengthen its customer connections across the Globe.

The new deployment will help MobileIron to have regular customer interactions with more than 6,000 customers around the globe, while increasing engagement and business. Also, MobileIron selected NewVoiceMedia (News - Alert) for it’s stretched out capabilities and growing number of cloud nodes worldwide.

"At MobileIron our success relies on working with our customers and delivering the best possible support experience. We selected NewVoiceMedia because it is a powerful technology solution that allows us to do this on a global scale," said Mike McCarron, vice president of Customer Success at MobileIron.

With a true cloud environment and proven 99.999% platform availability, NewVoiceMedia ensures complete flexibility, scalability and reliability. NewVoiceMedia ContactWorld technology also offers Salesforce integration, which allows MobileIron's customer agents to have instant access to a customer or prospect's entire history of interactions, enabling premium service.

Mike McCarron said that seamless Salesforce integration gives their agents insight into valuable customer activity, and the flexibility of the cloud allows them to quickly expand to meet their growing global needs without sacrificing customer experience.

Apart from these, MobileIron has been using NewVoiceMedia to successfully route and manage inbound calls, email, and chat to improve handle times and customer satisfaction.

This solution enables calls to be routinely directed to the right agent, and offers real-time monitoring where inbound requests can be switched between contacts centers to make the most of resources, while working across multiple time zones.

Outside sales reps can also take advantage of CRM-integrated click-to-dial, local caller ID and automated call logging features to upsurge sales success and provide greater sales management insight.

"Our cloud technology is ideal for delivering a consistent level of service across the globe, while being flexible and scalable as businesses grow," said Jonathan Gale, CEO at NewVoiceMedia.

Gale said that they are excited that MobileIron chose NewVoiceMedia to deliver on its commitment to provide exceptional customer experiences.