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Featured Articles
Callback - or the ability to offer customers the option of receiving a call back at a later time rather than waiting on hold - can benefit organizations and their customers in a variety of ways. And now businesses can enjoy the goodness of callback with less upfront investment and expedited implementation.
New blog and white paper highlight the audit, compliance, security and operational benefits of cloud and SDN.
I tend to throw Collaboration into the UC bucket, which means we have to include Microsoft Lync (renamed Skype for Business), Office 365, Dropbox, conferencing (audio, web, video), and contact centers. Many CLECs just offer the hosted voice as a standalone product. Some of it has to do with the buyer. Most buyers only know what they know; they don't know what they don't know. Do they have the time (and patience) to learn what they don't know about how UC can make the business flexible and competitive? In my experience, not usually.
While the Cloud and its impact on the technology industry is written about frequently, often overlooked is its impact on the Professional Services (PS) businesses of technology companies. Traditionally representing 20 percent or more of software companies' total revenue, PS has been a key contributor to financial performance as well as a key service to assist customers in adopting, integrating, and implementing software technology and updated business processes. In the world of the cloud, the role of PS is increasingly playing an integral role in defining the customer experience and driving overall enterprise growth.
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