January 21, 2013
H.R. Owen Goes Full Gear with Advanced Cloud Call Center
Specialty, high-end automobile dealership, H.R. Owen, has reportedly begun a process of revolutionizing its customer experience by utilizing NewVoiceMedia’s (News - Alert) ContactWorld for Salesforce true cloud contact center in addition to its customer experience architecture.
The organization specializes in prestige car sales and luxury cars. Boasting dealerships all across England, H.R. Owen is one of the leading sportscar dealers in the U.K.
Working with cloud contact centers, the automobile company is eager to find new avenues to attract new clientele and market cars to loyal customers. Call routing has something to do with this, especially when neither partnership needs to rely heavily on external companies to supply an infrastructure that is already established. For automotive sales companies that are looking to save every single penny, this is certainly a strategic move.
The automobile company settled upon Salesforce’s integration provider, ContactWorld, to supply its need. The report stated, “Having recently upgraded its legacy CRM solution to provide a bespoke customer experience, ContactWorld enabled a natural extension to achieve a personalized service amongst its customers... Read More