Avaya (
News -
Alert) has introduced what it is positioning as the industry’s most affordable unified communications solutions, designed specifically for a new era of global, virtual business.
Avaya Unified Communications (
News -
Alert) Solutions for remote workers and branch offices will help businesses address their top communications challenges for as little as 15 cents per day per employee. As a result, these businesses will be able to build a more customer-focused, collaborative and profitable enterprise.
The new Avaya Unified Communications solutions are positioned as providing essential tools for the way employees work today. These solutions offer proven, interoperable software, hardware and services from Avaya and its partner ecosystem.
The solutions also enable employees to become more productive and collaborative wherever they are located. Additionally, businesses are able to extend customer service beyond the contact center to include employees in branch and remote locations.
"Today, Avaya is introducing unified communications solutions that solve real-business problems and drive customer loyalty," said Jorge Blanco, vice president, Communications Solutions, Avaya, in a Tuesday statement.
"These highly affordable solutions allow companies to match a business need with a complete solutions set of unified communications services, software and hardware that quickly deliver significant improvements and ROI."
The new solutions are also focused on role-based communications needs for teleworkers, home agents, enterprise and small business mobile workers, as well as branch office integration, retail stores and branch banking.
The solutions introduced today include:
--Unified Communications Solutions for teleworkers and for mobile workers – this solution provides headquarters communication experience to employees working from home or while mobile. The solution helps to lower costs while also enables a more productive workforce.
--Home Agent – this solution allows contact center operators to attract and retain qualified agents in order to deliver a consistently high level of service while also lowering costs.
--Unified Communications for Small Businesses – provides small business employees with the means to work remotely when needed and be instantly accessible while outside the office.
--Intelligent Branch Solutions – this application is designed to allow companies to integrate headquarters with branch offices, contact centers and other company locations. It also enables the company to quickly bring new locations online, using the most effective deployment model.
--Intelligent Branch for Retail Stores – this solution secures a competitive edge by retaining customers at the “moment of truth” before the sale is lost. It operates at the lowest deployment cost by using existing infrastructure of call boxes and retail devices.
--Intelligent Branch for Banking – a solution to allow tellers, financial advisors and customer service agents access to a consistent experience with all customers, whether in the branch, on the Web or over the phone.
"Across the industry, we are seeing companies seeking composite solutions, designed for specific customer scenarios, that include hardware, software, middleware
and services," said Robert Mahowald, principal analyst, IDC (
News -
Alert), in Tuesday’s statement.
"We believe those that can provide a 'shrink-wrapped' unified communications package that solves specific business problems, has credibility in VoIP
, a large developer community and uses open standards that will be in the position to really help businesses and organizations cut through the complexity and clutter."
Unified communications continues to expand throughout multiple industries as more and more organizations and businesses are discovering the values and virtues of this approach. The challenge is in knowing what solution is right for what business and how to best integrate communications within specific platforms.
Avaya is hoping to address these challenges and make the decision and easy one for companies of all sizes and in a variety of industries. Considering the power of the Avaya name and its proven success in the industry, acceptance of these solutions is likely to be rapid and widespread.
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Susan J. Campbell is a contributing editor for TMC (News - Alert) and has also written for eastbiz.com. To see more of her articles, please visit Susan J. Campbell’s columnist page.
Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users. Today’s featured white paper is The “BRAIN” Model of Intelligibility in Business Telephony, brought to you by Polycom (News - Alert).
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