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Speech Technologies: December 14, 2010 eNewsletter
December 14, 2010

Plum's IVR Systems Benefit Healthcare Companies

By Juliana Kenny, TMCnet Web Editor

Healthcare operations can benefit extraordinarily from high-performance IVR systems. IVR systems help to streamline operational processes, and so make it easier for healthcare managers to control customer data. Offering easy-to-use database access, IVR systems boost productivity and make complex processes simple.

Healthcare companies interact with a range of customers including health insurance organizations, state-sponsored medical programs, and the residential clients.IVR systems help to automate these interactions saving time and money on the healthcare company’s end. Of course, certain interactions require actual talk-time with a live agent, but many of the customer interactions can be automated through an IVR system.

Plum Voice, provider of premium IVR systems, has noticed an increase in IVR software requests from healthcare companies in recent times. Plum offers automated telephony-based solutions for all industries, but has recently been delving more into the healthcare industry. Realizing that healthcare companies at an enterprise level require certain elements of their IVR systems, Plum is able to customize to their needs.

Supplying turnkey solutions that help healthcare companies integrate existing data with new technology, Plum Voice incorporates diligent support with custom-built software. Including a four-phase process with specification and documentation, Plum’s IVR systems streamline data in a way that is manageable for the company’s operations.

Conducting real-life customer interactions with live agents can be very costly for a business, especially a healthcare company, so Plum’s solutions allow for user-interface expertise that can lessen talk time by about 60 percent. The members of Plum’s team of experts manages the set-up, and implements full back-up systems at the Plum hosting center should the company experience an outage.


Juliana Kenny graduated from the University of Connecticut with a double degree in English and French. After managing a small company for two years, she joined TMC (News - Alert) as a Web Editor for TMCnet. Juliana currently focuses on the call center and CRM industries, but she also writes about cloud telephony and network gear including softswitches.

Edited by Juliana Kenny


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