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Speech Technologies: December 14, 2010 eNewsletter
December 14, 2010

VoiceXML: Frost & Sullivan's New Study Focuses on IVR Market

By Rahul Arora, TMCnet Contributor

In a recent press release, Research and Markets revealed the addition of Frost & Sullivan's (News - Alert) new report, "North American IVR and Voice Portal Systems Markets," to its offering.

A part of Frost & Sullivan's continued coverage of the contact center marketplace, the research analysis focuses on premise-based (CPE) IVR systems. The scope of this research study includes traditional IVR systems and enterprise voice portals. The analysis shows various challenges, drivers and trends in the market.

Through the research, Frost & Sullivan also provides current and forecast revenues as well as market shares of the leading vendors. Vendor solution offerings and strategies are analyzed in a competitive framework, and considerations for market penetration and growth are proposed.

The different topics covered in the research are scope and methodology; product definitions; market trends and engineering measurements; industry challenges; market drivers, restraints and analysis; revenue forecasts and percent of revenues by country, industry vertical, and system size; pricing analysis; competitive dynamics, products offered by major vendors; strategic recommendations and

Various companies participated in the research process. Some of the companies mentioned in the research study are: Alcatel-Lucent Genesys; Aspect (News - Alert) Software; Avaya; Cisco Systems; Convergys; Holly Connects; Nortel; and Syntellect.

Rahul Arora is a TMCnet contributor. He has worked as an editor and freelance writer for several reputed organizations in India. To read more of his articles, please visit his columnist page.

Edited by Tammy Wolf


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