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Speech Technologies: December 10, 2010 eNewsletter
December 10, 2010

IVR Uses in Healthcare Explored by Interact's SPOT VoiceXML/CCXML Media platform

By David Sims, TMCnet Contributing Editor

Accordingto an interesting piece on IVRS Development, Interactive Voice Response System (IVRS) is one of the newer concepts that can be explored in healthcare industry.




The health care industry, one of the world's largest and fastest-growing industries, aims towards the welfare of nation health. In the quest of good health and betterment of society, as the IVRS writeup says, the industry deploys all the skills and techniques, which helps in achieving the aim. According to the World Health Organization, health care embraces all the goods and services designed to promote health, including “preventive, curative and palliative interventions, whether directed to individuals or to populations”.

These days the healthcare industry is putting lots of effort and research into exploiting technology that can be used for the advancement of the healthcare sector. And up until now IVR systems were considered generally for other industry domains, such as call center technology.

IVRS can be used in the healthcare sector, the piece argues, for “hospitals, physicians, nursing homes, diagnostic laboratories, pharmacies, medical device manufacturers” and other areas.

Interact's SPOT VoiceXML (News - Alert)/CCXM is one product which canbeused to good advantage in health care. It’s designed to reduce or eliminate application load and memory penalties, and is able to process hundreds to thousands of voice channels on a single high performance server/host -- “thereby reducing your initial investment and increasing both site efficiency and call processing times,” according to company officials.

SPOT enables operators to deploy the service at a minimal Total Cost of Ownership. And given that SPOT can also be used in combination with existing legacy systems, prior capital investment is protected in health care as well as other industries.


David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.

Edited by Juliana Kenny

(source: http://www.tmcnet.com/channels/voicexml/articles/125479-ivr-uses-healthcare-explored-interacts-spot-voicexmlccxml-media.htm)








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