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Speech Technologies: October 13, 2010 eNewsletter
October 13, 2010

Voxeo and INOVO Partner to Unlock Contact Centers Across Africa

By Anil Sharma, TMCnet Contributor

Voxeo Corporation, a provider of Unlocked Communications, has entered into a partnership and reseller agreement with INOVO, a provider of telephony, contact center solutions and services.

As part of this pact, the companies will work together to bring Voxeo's (News - Alert) open standards-based communications technology to enterprise-class contact centers.

Officials with Voxeo said that the standards-based Voxeo Prophecy platform and VoiceObjects (News - Alert), Voxeo's Application Lifecycle Suite allow easy interaction with enterprises in ways that improve self-services, lower costs and improve customer loyalty.

Company officials said that INOVO uses the Voxeo IVR and communication products to offer businesses the flexibility they need to deliver its customers interaction applications by using channels such as voice, video, text messaging (SMS), Instant Messaging (IM), mobile Web, and Twitter.

"Since our inception, INOVO has adhered to a 'customer centric' philosophy that puts the customer first and delivers what they define as value,” said Jan Kuhn, chief operating officer at INOVO, in a statement.

Kuhn said that Voxeo's multi-channel support is unique and has been redefining customer interactions. It allows the company to deliver innovative self-service strategies and deliver true business value to the enterprises and telecommunication companies the company is working with.

"INOVO and Voxeo share a history of making it easy for businesses to build, deploy and manage voice and self-service applications,” said Wynand Smit, chief executive officer of INOVO.

Smit said that this approach has made both Voxeo and INOVO major players in their respective markets.

“Partnering with Voxeo allows us to offer our customers flexibility and major cost optimization," he said.

Michael Codini (News - Alert), managing director at Voxeo EMEA, said that delivering communications solutions based on open standards makes it easy for businesses to deploy and manage applications.

Codini said that the combined offering of INOVO and Voxeo brings more than 10 years of contact centre expertise and solution delivery to the African market.

“We are extremely excited about the partnership and look forward to providing the enterprise and telecom market with best of breed technology combined with an innovative design teams for unlocked unified communications," he said.

Anil Sharma is a contributing editor for TMCnet. To read more of Anil’s articles, please visit his columnist page.

Edited by Tammy Wolf


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