FreeDentistFinder Makes Finding a Local Dentist Easier, with Integration of IVR Technology into Its Site

By Madhubanti Rudra, TMCnet Contributor

FreeDentistFinder.com is a renowned website that has been helping Americans seeking oral care to locate a dentist. Users can find local dentists with expertise in dental implants, cosmetic dentistry or general family dentistry from FreeDentistFinder’s huge database. The site takes pride in its list of over100,000 dentists, who are available to help pateints 24/7.

According to FreeDentistFinder.com, this is not enough for many patients; they seek  direct access to the dentist, so that they can directly communicate their needs to the dentist.

In response, FreeDentistFinder.com recently launched their Interactive Voice Response (IVR) system, which is designed to eliminate the needs for communication via switchboards or answering services. In addition to helping dental patients find a dentist conveniently located near them, IVR technology will enable the site to provide an immediate and valuable service for those seeking direct access to dentists in their area and allow the caller to speak with the dentist's office directly.

 “We found that most dental patients prefer talking to a dentist about their oral health, rather than speaking with an answering service, as is most often the case with other high quality dentist directory services. People often want to be able to ask questions about their condition, from the dentist, before deciding on their dental service provider,” Mark Gilkey of FreeDentistFinder.com, said.

On-line reviews and office specific details can be helpful, but nothing helps a new patient decide on their choice of dentist better than speaking with them. “Nothing, in the dentist search process, beats the personal touch, especially if it comes from a knowledgeable, experienced and caring dental care provider. In helping customers make direct contact, IVR allows both parties to more easily determine if they are potentially a good fit, before a potentially expensive and time consuming office visit,” Gilkey said.

There is no dearth of listings for dentists in the Web. But the integration of IVR technology definitely puts FreeDentistFinder.com in an advantageous position with respect to the other listing websites, offering static information. Also many of them are not updated on a regular basis. According to FreeDentistFinder, its database of dentists is one of the largest in the USA and search results on the site are zip code specific.

“Rather than offer the potential patient a dizzying array of up to 200 dentists in a 50 mile radius, FreeDentistFinder offers succinct information on local dentists,” Gilkey points out. This, according to Gilkey, helps avoid information overload, making the service more user friendly.

According to John Lengyel, director of Sales for FreeDentistFinder.com, many dentists listed on the site are willing to take the time to talk with prospective patients about their condition.

Says Lengyel, “Even if you were referred to a dentist by your best friend, you should still take a few minutes to speak with that dentist, or their office manager, before making an appointment. It's just common sense. If your prospective dentist’s office won’t discuss your oral health before hand, perhaps you should consider another provider.”

Users can call 1-800-669-4869 and simply provide their zip code and the call system does the rest. There is no middleman, and the service is free.

(source: http://ivr.tmcnet.com/topics/ivr-voicexml/articles/100358-freedentistfinder-makes-finding-local-dentist-easier-with-integration.htm)