January 23, 2007

Voxify Introduces New CEO, Board Chairman

By David Sims, TMCnet Contributing Editor

Voxify has announced that John Gengarella has joined the company as President and CEO. Gengarella has worked in CRM and high tech for over twenty years.

He joined Siebel Systems (News - Alert) in 2002 as General Manager of Siebel's Travel, Transportation and Hospitality business unit. He also led operations for Siebel's vertical applications development group up through the acquisition of Seibel by Oracle (News - Alert).

In a related announcement, Voxify has announced that Carol Snell has been appointed to the position of Chairman of the Board. Snell has "more than three decades of executive management, operations, sales and marketing experience," according to Voxify officials.

Prior to this appointment, Snell served as an active member of the Voxify Board of Directors. She joined in 2002.

At Oracle Gengarella served as Vice President of Operations for Oracle's CRM Applications Division, leading business operations for the $1 billion business unit.

Carol Snell, Voxify's Chairman of the Board, said the hire was part of Voxify's efforts to "extend our position as the front-runner in the speech self-service market."

Prior to Siebel Gengarella was CEO of several technology organizations, including Pineapple Systems, a CRM software company targeting the hospitality industry, and MyBiz Technologies, a hosted CRM product serving the online auction market.

Gengarella has also served as a strategy consultant at Deloitte Consulting, a mergers & acquisitions associate at Price-Waterhouse, and started out his career as an engineer at Lockheed Missiles & Space Company.

Last September TMC's (News - Alert) Susan Campbell reported that Voxify was "set to deliver automated customer self-service solutions to Convergys clients in the Direct Response industry."

Voxify has positioned itself as the first company to create Automated Agents with the conversational skills to handle advanced customer service calls, made the announcement recently.

As a result of the partnership, Campbell reported, Convergys (News - Alert) would "market Voxify’s Direct Response Automated Agents integrated and hosted on Convergys’ SpeechPort VoiceXML platform. The blended offering is expected to provide best-of-breed solutions to the burgeoning Direct Response industry, which is a key vertical market for both Voxify and Convergys."

David Sims is a contributing editor for TMCnet. For more articles please visit David Sims' columnist page.

What’s the number one VoIP conference in terms of attendance? What’s the leading VoIP expo for exhibitors in terms of lead generation? And which VoIP industry event will feature special attractions for service providers, resellers, and the enterprise and SMB market, as well as an overview on the future of IP Telephony? Answer: INTERNET TELEPHONY Conference & EXPO EAST, January 23–26, 2007. See you in sunny Ft. Lauderdale!

Internet Protocol (IP)	X
IP stands for Internet Protocol, a data-networking protocol developed throughout the 1980s. It is the established standard protocol for transmitting and receiving data in packets over the Internet. I...more

Voice over IP (VoIP)	X
A real-time communications system that converts voice into digital packets containing media and signaling data that travel over networks using Internet Protocol....more

(source: http://news.tmcnet.com/news/-voxify-/2007/01/23/2269160.htm)