When Nuance (News - Alert) first introduced their SpeechAttendant solution, it provided a number of benefits for customer service including the ability to utilize accurate speech recognition to automatically greet and direct callers.

 

Extending these benefits to the enterprise, Nuance offered the SpeechAttendant Large Enterprise Edition, which enhances organizational communications by combining auto attendant and directory services to increase employee productivity.

 

In either case, cost savings is an especially beneficial aspect of the solution.

 

And as more and more businesses switch to next generation IP networks and utilize VoIP technology for communications, Nuance has stepped up their ability to offer cost savings with the introduction of SpeechAttendant Internal Dialer.

 

This new solution is designed for internal communications within a company and supports business investment in IP technologies.

 

The Internal Dialer utilizes Nuance's speech technologies and AutoAttendant to provide improved employee-to-employee communications. The stand-alone solution is also easy to deploy. "Right out of the box, the solution is compatible with IP-based infrastructure from leading vendors such as Avaya, Cisco, Genesys (News - Alert) and more," a news release noted.

 

Internally, employees can more easily reach one another by simply pressing one button and then using their voice to tell the system who they need to be routed too—cutting the need for an operator, phone time and expenses, and leaving more time to be productive.

 

The solution also gives users the ability to forward calls to their current location.

 

"The SpeechAttendant Internet Dialer will allow customers using SIP to seamlessly speech enable their corporate directory, thereby facilitating employee-to-employee communication. Various studies have shown that up to 50 percent of calls received by a company operator are for transferring calls between employees. But with SpeechAttendant Internal Dialer these calls will be eliminated, freeing up operators to work on their tasks," Richard Martel, general manager, AutoAttendant Solutions, Nuance commented in a statement.

 

 

 

 

 

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