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Latest Features

By Laura Stotler, TMCnet Contributing Editor
Unified communications (UC) hold an abundance of benefits and opportunities for businesses of all sizes. By having a cohesive and unified system in place for managing voice, written and multimedia communications, an organization presents a strong interface for dealing with customers and prospects.

By Robbie Pleasant, TMCnet Contributor
Polycom and Meetrix are teaming up, and together they're providing social video collaboration services through the cloud. In their partnership, the two are integrating their respective solutions to help customers communicate and collaborate through their social business app.

By Allison Boccamazzo, TMCnet Web Editor
No, we're not talking about the red carpet, popcorn and the silver screen - okay, you can keep the popcorn if you want. What we are talking about could very well serve as the equivalent of the stars' silver screen. The "big screen" for businesses this year is widely thought to be video communications, and the proof is in the predictions. For example, Cisco predicted a few years ago that 90 percent of all Internet traffic would be video by 2014 - or in other words, taking place this year. And with companies like Netflix, Skype and other popular Web video services, it looks like we're right on track to reach these staggering numbers, too.

By Monica Gleberman, Contributing Writer
This years, ITEXPO Miami, will bring the latest in technology and communications to consumers from all over the world. The conference, which is held January 29 to February 1, 2013 at the Miami Beach Convention Center, will have something for everyone from Asterisk, Telcom Reseller, and Microsoft Lync's workshops to presidents and CEOs of technology companies as keynote speakers.

By Allison Boccamazzo, TMCnet Web Editor
The call center is and always will be an area of targeted growth and improvement. There are so many factors that influence the way the call center works and is perceived that it can be hard for some to keep up. The call center is no longer a center for callers to be put on hold or to get caught in the tangled IVR web. It's been progressively evolving to prove itself a reliable and worthy form of business communications.

By Carlos Olivera, TMCnet Content Producer
Singapore-based, mobile VoIP solutions provider, REVE Systems has announced that not only will it attend ITEXPO Miami 2013 being held this week, but it will also be showcasing its latest innovation in mobile applications at the event.

By Peter Bernstein, Senior Editor
For those of you who follow me as contributor and editor of our popular Contact Center Solutions community, you know that gaining insights from industry experts is a passion. Heading into TMC's annual ITEXPO Miami event, it seemed like a perfect time to check in with a person I rely on and urge you to look up in Miami, Timm Passios, senior director of Solutions Marketing, Interactive Intelligence.

By Erin Harrison, Executive Editor, Cloud Computing
For organizations weighing their IT options, the cloud has opened up a world of choices. Cloud technologies offer several benefits, including reduced or no hardware costs, aggregated computing power at an affordable cost, near-instant scalability in either direction, deployment flexibility, and more. But is it truly the solution to all your communications and network problems? Those in IT know there is no one-size-fits-all solution.

By Carlos Olivera, TMCnet Content Producer
With so many major players in the unified communications (UC) market, being a small company from a relatively unknown area and making a name for yourself is not an easy task. But one specific Latin American company is doing just that. Denwa Technology Corp. was founded back in 2002 and is based out of Cordoba, Argentina.

By Amanda Ciccatelli, TMCnet Web Editor
These days, contact centers have access to endless amounts of useful data, but since the information is so unstructured, many aren't finding and extracting valuable insight from this data.

By Rory Lidstone, TMCnet Contributing Writer
Today, The WhiteSpace Alliance (WSA) gave its official endorsement to a recent United States President's Council of Advisors on Science and Technology (PCAST) report, which promotes spectrum sharing and greater efficiency in spectrum use by way of new cognitive radio technologies and transceiver standards. As such, the global trade association stated that it plans to develop technologies that allow spectrum sharing between varying systems over many bands and in different markets.

By Jamie Epstein, TMCnet Web Editor
Recent statistics show that one of every seven minutes spent online is on Facebook, 340 million tweets are sent every day and Pinterest is the go-to social network used mostly by female users, while Google+ is predominately used by men. Needless to say, it's not too hard to see why businesses are increasingly leveraging these types of platforms in order to see a multitude of benefits as well as keep their competitive edge.

By Jamie Epstein, TMCnet Web Editor
Right now, customers are demanding to be mobile and remain productive while on-the-go. That is why one of most significant trends impacting business operations right now is BYOD, also known as bring your own device, which in turn is leading to the consumerization of the enterprise and workforce. People are increasingly turning to their devices, services and apps for both business and personal use, and this will only increase as time goes on, as it can significantly benefit both employees and businesses alike.

By Tracey E. Schelmetic, TMCnet Contributor
The Internet is full of anecdotes and case studies of call centers that have found value in unified communications (UC). Some call centers may be inspired by these stories to build their own UC-based contact centers, but many more companies are probably anxious about the prospect. There is no right way to build a unified contact center, and the permutations are nearly endless. No wonder it brings on anxiety.

By Jamie Epstein, TMCnet Web Editor
The M2M industry, otherwise known as machine to machine, was worth nearly $38.1 billion in 2012. In a report titled, "M2M: Opportunities and Challenges with Connected Devices 2012-2017," Visiongain revealed that M2M has taken off like a jet plane, and now, serves as a vital tool for telecommunications, as it can drive revenue significantly.

By Ashley Caputo, TMCnet Web Editor
With so many people turning to Internet-based services for faster, more efficient and inexpensive solutions, Obihai, a creator of VoIP enhanced and cloud managed electronics and communications systems, has dedicated its efforts to creating cloud and Internet telephony products for both resident and business users.

By Rachel Ramsey, TMCnet Web Editor
A hot topic in the technology space that is expected to be especially present in 2013 is machine to machine (M2M) technologies. M2M technology allows machines to talk to each other to enable the transmission and translation of any wired or wireless data into actionable business information, connecting millions of diverse devices to a network to enable two-way communication. Organizations connecting M2M devices to a network can quickly see the potential savings in time, cost and labor.

By Amanda Ciccatelli, TMCnet Web Editor
These days, network platforms offer quicker development, scalability, low risk and so much more. But, you may not have had an opportunity to evaluate what the Machine to Machine (M2M) market has to offer, fully understand who the market leaders are, or even know what solutions competitors are evaluating.

By Jamie Epstein, TMCnet Web Editor
With current temperatures here on the East Coast hovering around a brisk 30 degrees, one can only hope for the chance to catch some rays in a much warmer climate. It looks like there may be a genie granting wishes somewhere, because starting tomorrow, ITEXPO Miami 2013 will be taking place in - you guessed it - Miami, Fla. Bringing together industry thought leaders, keynote speakers, exhibitors and attendees, this not-to-miss biannual event is garnering increased excitement by the minute, especially from MPLS provider UNSi.

By Stefanie Mosca, TMCnet Managing Editor
While it's snowing on the east coast, things are starting to heat up in Miami, and despite the high temps and sunny skies, we aren't talking about the weather. The TMC team has landed in South Florida for ITEXPO Miami and is ready for a fun-filled week of the latest technology developments and industry leading companies jam-packed into four days of learning and networking.

By Carl Ford, Partner, Crossfire Media
On Thursday, I am moderating an ITEXPO Miami 2013 session focused on small cells. The session, "The Big Challenge with Small Cells," will take place at 1:30-2:15.

By Carl Ford, Partner, Crossfire Media
This week's M2M Evolution Conference & Expo, collocated with ITEXPO Miami 2013, features the most cellular and satellite carriers participating in the M2M event ever, and that does not include the audience which has a few more…

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