Gartner Inc. Places Broadvox as Leading Provider of Hosted Unified Communications Solutions

By Charles West, TMCnet Web Editor

Broadvox has earned the accolades of being called the leading provider of hosted Unified Communications solutions, in the Visionaries quadrant of the Gartner (News - Alert) Magic Quadrant for Unified Communications as a Service (UCaaS), North America report.

In Gartner’s report, analysts Daniel O’Connell and Bern Elliot note, “Vendors in the Visionaries quadrant demonstrate a clear understanding of the UCaaS market and offer a strong and differentiating approach to one or more core areas. However, these vendors have limited ability to execute across the entire set of UCaaS requirements, or possess other notable limitations relative to the size of customer accounts, geography, distribution or marketing which preclude them from challenging established leaders.”

“Ultimately, UCaaS product providers are rated on its understanding of how market forces can be exploited to create opportunities for providers and their clients,” they added.   

Frank Grillo (News - Alert), executive VP of product marketing and implementation services said, “We make significant investments to provide customers cost effective, highly reliable communications solutions with great customer service. We certainly concur with Gartner, along with SMBs, larger Enterprises are increasingly turning to UCaaS.”

“That has certainly been our experience as a number of them turned to us again in 2010 taking advantage of the benefits of Broadvox’s hosted Unified Communications (News - Alert) services,” he added.

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(source: http://unified-communications.tmcnet.com/topics/unified-communications/articles/140066-gartner-inc-places-broadvox-as-leading-provider-hosted.htm)