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October 06, 2010

Yap Voicemail Accessible Any Time, Any Place

By Carolyn J Dawson, TMCnet Contributor

Yap, a speech recognition solutions provider, announced the launch of Yap (News - Alert) Voicemail, which will not only record user voicemails, but can also convert them to text in case the user is in a meeting or out of range, and unable to pick up the voicemail. It is built on an accurate and automated speech recognition platform, and designed for long duration dialogues, which includes conference call transcriptions, customer phone call analysis, voicemail-to-text, and other voice-activated mobile messaging features. These dialogues contain sensitive or confidential information, and take a tremendous amount of time to analyze and manage. By converting the dialogues to texts, they can be accessed and managed easily.

Some of the unique features of Yap Voicemail include reading the voicemail, finding important messages quickly, replying back using text messages and e-mail, receiving voice messages via e-mail, and using the existing phone number. Reading the voicemail is sometimes easier than listening to it, especially in the middle of a meeting. Yap Voicemail converts the voicemail message accurately into a text message automatically. To locate an important voicemail message, now users no longer need to listen to all the voicemails in the inbox, Yap Voicemail allows them to simply type the relevant details which could be sender name, their number, date the message was received, or topic, or even a word in the message.

In a press release, the CEO at Yap, Igor Jablokov, commented, “Converting voice messages into text revitalizes iPhone’s (News - Alert) voicemail experience making it a much more powerful and convenient communications tool. By removing all pricing barriers, this superior service is something all iPhone users can now enjoy.”

Felix Gofman, VP of Sales and Business Development for Yap, will be appear at ITEXPO (News - Alert) West in a session entitled, “Meet the New Voice Mail.” This session will discuss market research around user sentiment towards voicemail, a topic Yap studied in order to create Yap Voicemail.

Yap Voicemail supports e-mail and text messages, hence the user can simply reply back with a text message immediately, or they can also call back if required. The transcribed voicemail messages can also be forwarded via e-mail and text, and can be stored together. It offers free and unlimited number of voicemail transcriptions. There is no need to pick up a new phone number to avail this application. Other wireless carriers typically charge $5 to $10 per month for the voicemail-to-text service, Yap offers it for free and is available for download from the iTunes Store for the iOS4.1 users.

The EVP and GM at Vocalicity, a client of Yap, David Politis, added, “Voicemail Transcription services that convert voice messages into an email are a tremendous time saver allowing our customers to make the most of their busy day. As a user myself, this feature has even changed the way I communicate by allowing me to quickly respond to voicemails from my smart phone, even in the middle of meetings."

Carolyn John is a Contributor to TMCnet. To read more of her articles, please columnist page.

Edited by Jaclyn Allard


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