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January 18, 2010

Telepresence Podcast: Integration of Vendor Solutions Poses Challenges

By Amy Tierney, TMCnet Web Editor

As companies wait for more signs of an economic recovery, cost savings remains a top of priority for many businesses – particularly when it comes to travel expenses. As such, organizations are deploying new tools, such as telepresence and videoconferencing to help them achieve that goal.

But it’s not always easy. Implementing a multi-point, multi-way telepresence solution from single vendor can pose some challenges, experts from a Huntington, Calif.-based provider of integrated telepresence and videoconferencing services said.
According to Bob McCandless, CEO of BrightCom, integrating telepresence into different types of environments – on a laptop, mobile device, or three-screen system with gaze correction – from a single vendor can post compatibility issues.
“Trying to have a system that integrates all of that together is still a big challenge in the industry,” McCandless told TMCnet during a recent podcast.
The problem, he explained, is that most competitors focus on integration with their own product line. Yet, BrightCom offers additional options, he said.
“BrightCom offers one of the best frameworks in the infrastructure systems for cross connecting [different] types of solutions into a single meeting experience,” McCandless said. “We are focused on trying to build the right kinds of infrastructure for bridging together a single meeting solution all diff types of environments.”
In particular, a multi-vendor solution is one area where BrightCom has the most interest. Despite having multiple vendors, BrightCom can help businesses take advantage of integrated points, such as audio, data and media through its framework.
“We want to make sure you can leverage the investment you made no matter where you’ve made it,” McCandless said. “So, if you bought equipment from one of the traditional providers – Polycom, TANDBERG, LifeSize, or Cisco (News - Alert) – you’re going to be able to use those products with your BrightCom infrastructure and BrightCom endpoints.”
To here the podcast in full, click here. For more about the BrightCom, visit the telepresence channel on TMCnet.
To find out more about BrightCom, visit the company at ITEXPO East 2010. Scheduled for Jan. 20 to 22 in Miami, ITEXPO (News - Alert) is the world’s premier IP communications event. BrightCom CEO Bob McCandless will speak during “Technology Innovations in Video Conferencing” at 10:30 a.m. on Jan. 22. Don’t wait. Register now.

Amy Tierney is a Web editor for TMCnet, covering business communications Her areas of focus include conferencing, SIP, Fax over IP, unified communications and telepresence. Amy also writes about education and healthcare technology, overseeing production of e-Newsletters on those topics as well as communications solutions and UC. To read more of Amy's articles, please visit her columnist page.

Edited by Amy Tierney


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