February 04, 2009
Interactive Intelligence Inc's IP communications software compatible with Office Communications Server 2007 R2
Interactive Intelligence Inc (Nasdaq: ININ), a provider of unified
business communications solutions, stated yesterday (3 February) that
it is introducing a version of its IP communications software to
support Microsoft's Office Communications Server 2007 Release 2.
The new version is designed to help contact centre agents and business
users communicate and collaborate more effectively.
The Interactive Intelligence all-in-one IP communications software
already supports the first release of Office Communications Server
2007. The software platform will now add contact centre agent and
business user features such as multi-channel skills-based routing, call
and screen recording, an operator console interface, workforce
management and cradle-to-grave reporting, Interactive Intelligence said.
As a result of the integration users will be able to take advantage of
synchronised presence; the ability to exchange instant messages between
the two systems through a common enterprise-wide user directory; and
simplified administration for user provisioning between both systems.
Pricing details were not mentioned.
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