Omnia Technologies Selects U4EA Multi-service Business Gateway for Remote Agent Application

MIAMI --(Business Wire)--

U4EA Technologies, a leading provider of integrated access technology for unified communications, today announced that Omnia Technologies, via Interlink Communications Systems, has selected U4EA's Fusion 500 Multi-service Business Gateway for its remote agent call center application. The Fusion 500, in combination with an Open Source IP PBX, enables Omnia to handle the inbound and outbound calls made by remote agents utilizing IP telephony to access remote call center applications. This advanced solution provides seamless VoIP support to businesses with multi-site locations or that have a large ratio of teleworkers.


The Fusion 500 combines the functions of a router, switch, firewall/NAT, IPSec/VPN, IDS, session controller, bandwidth manager, VoIP Gateway, patented QoS (GoSTM) and OA&M into one device for the secure, reliable delivery of unified voice, data and video communications. By packaging multi-vendor, best-of-breed products together, Omnia is able to offer a comprehensive, tested solution for remote call center functions, VoIP connectivity, SIP trunking, disaster recovery and future application support.

"The Fusion 500's SIP trunking features provide network back-up and cost-savings, while remote phone registration gives agents the flexibility to work from softphones or IP phones - wherever a standard broadband Internet connection exists," said Robert Marsh, President of Omnia Technologies. "We tried a dozen firewalls unsuccessfully, and finally the Fusion 500 allowed us to handle the complex issue of simultaneous registration of SIP trunks and remote IP phones. The device also delivers session border control functions, a built-in firewall, and VoIP call records and monitoring that are top-of-the-line."

"We are delighted that Omnia Technologies has chosen U4EA's Fusion 500 Multi-service Business Gateway to solve its challenges in delivering a next-generation remote ACD application," said Jeff Dixon, Chief Strategy Officer for U4EA Technologies. "Omnia has put together a cutting-edge call center solution that includes U4EA's advanced MSBG functionality - complete with SIP trunking, security, NAT traversal and U4EA's patented QoS - to enable simple and secure remote access for home office agents."

Omnia's remote ACD solution supports customers that do not have or want to install and maintain an ACD on their own site. The solution, enabled by U4EA's Fusion 500 working with an IP PBX, allows customers to share Omnia resources for their business communications that are portable, easy to manage and easily customized. Omnia Technologies has been designing and delivering comprehensive VoIP solutions for years and has installed more than 20 thousand ports of VoIP.

About Omnia Technologies

Omnia has been providing expertise in the enterprise voice arena since 1994. Omnia sold its first VoIP system in 2001 has had since become synonymous with IP voice as the "go to" experts in the field. With a customer-centric focus and a commitment to providing the [right] technology to its customers, Omnia is bringing their know-how to a growing geography. For more information, visit www.omniatech.com.

About U4EA Technologies

U4EA Technologies is a leading supplier of multi-service business gateways (MSBG) and Home Office Gateways that enable service providers and resellers to provide integrated, single device IP unified communications solutions to SMB, SME and SOHO customers. U4EA's all-in-one customer premises devices, supported by the company's revolutionary, patented QoS (GoSTM) technology, ensure the secure, reliable and cost-effective delivery of converged VoIP, data and video services. U4EA's SMB solution includes a wireless LAN controller for mobility applications. U4EA also offers next generation network signaling gateways, which enable carriers to interconnect legacy networks and equipment with Next Generation Networks. For more information about U4EA, see www.u4eatech.com.

About Interlink Communication Systems

Interlink Communication Systems, founded in 1990, is an internetworking, wireless and VoIP-focused specialty distribution company representing select manufacturers to an international network of Value Added Resellers, System Integrators and Network Service Providers. Interlink's areas of expertise include IP telephony, wire-line, fiber optic and wireless Local Area and Wide Area Networking (LAN/WAN), and access aggregation and optimization. Interlink has been ranked among the Tampa Bay Technology Fast 50, INC. 500, and more recently, received mention on the "VAR Business 2006 List of Distributors to Watch." Visit Interlink at www.interlinkweb.com.

All trademarks are the property of their respective owners.

(source: http://www.tmcnet.com/usubmit/2009/02/03/3959736.htm)

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