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September 16, 2008
September 16, 2008

Zeacom Displays Executive Mobile at ITEXPO West 2008

By Michelle Robart, TMCnet Editor

Zeacom (News - Alert), the global provider of Unified Communications (UC) solutions for the small-to-medium sized business market, is displaying its high-tech Executive Mobile module at the ITEXPO (News - Alert) West 2008 in Los Angeles, at Booth #520. An essential component of the company’s award-winning Zeacom Communications Center (ZCC) 5.1, which is used by more than 2,500 enterprises worldwide, Executive Mobile provides end-users with advanced UC functionality on their smartphone or other handheld device.

 
With Executive Mobile, users are completely free to manage their presence and availability status, tearing down the walls between desktop and mobile. All functionality currently available on the desktop (single mailbox, presence profiles and directory) will be available on Blackberry and Windows Mobile devices.
 
According to Zeacom President, Ernie Wallerstein (News - Alert), executives in today’s competitive global marketplace must have access to this important functionality.
 
“Your desk phone is the first place where most callers try to reach you. But how often are you actually there. The 21st century executive is a mobile executive, who must not only be accessible 24/7 – regardless of location – but is also someone who must be able to utilize desktop enterprise communications software while on the road. Executive Mobile addresses these needs, and brings all communications together in a single, convenient user environment,” explained Wallerstein.
 
Executives are able use their mobile phones, or a Web portal, to access their ZCC Desktop and other applications anytime, anywhere, with the ZCC Executive Mobile functionality.
 
Some of the other Executive Mobile features include:
 
  • Interface with ZCC Mailbox to view voice messages summary (New / Read / Saved).
 
  • See who called while unavailable and call them back instantly – just press a button.
 
  • View both missed and recent calls history.
 
  • Select or update ZCC Presence profile, including schedule and expected time of return.
 
  • Access the ZCC Phonebook to look up and dial numbers in either personal or the company directory.
 
  • Access ZCC Presence to check Buddy List and check the availability of colleagues. Only call them when you know they are free.
 
Users can also use their Buddy List or the ZCC Phonebook to request a callback by pressing a single button.
 

Sourced from one single application, Zeacom Communications Center 5.0 provides Presence, Messaging, Contact Center, Blended Out-dialing, IVR, Operator Console, Mobility, Conferencing, Microsoft (News - Alert) Calendar and Outlook integration on one server and using a single administration interface. Zeacom Communications Center 5.1 strengthens the company’s position as a top telephony software provider to small- and medium-sized organizations looking to integrate their business communications and processes.
 
More than 2800 small and medium-sized organizations in 24 countries use Zeacom’s business communications software to improve communication and collaboration.


Zeacom is a Gold sponsor of INTERNET TELEPHONY Conference & EXPO — the biggest and most comprehensive IP communications event of the year. ITEXPO will take place in Los Angeles, California, September 16-18, 2008, featuring three valuable days of exhibits, conferences, and networking opportunities you can’t afford to miss. Visit Zeacom at booth #520 in the exhibit hall. Don’t wait. Register now!

Michelle Robart is a contributing editor for TMCnet. To read more of Michelle's articles, please visit her columnist page.

Edited by Michelle Robart

(source: http://www.tmcnet.com/channels/call-center-software/articles/40071-zeacom-displays-executive-mobile-itexpo-west-2008.htm)

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