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September 16, 2008
September 16, 2008

Zeacom Acquires Mi-Audio and Mi-Eval Divisions from Talking Computers

By Anil Sharma, TMCnet Contributing Editor

Zeacom (News - Alert), a global provider of Unified Communications (UC) solutions for the small-to-medium sized business market, has acquired New Zealand-based Talking Computer’s Mi-Audio and Mi-Eval product lines for an undisclosed amount.


The Mi-Audio module is a cost-effective Windows-based call recording technology for contact centers. Used in conjunction with the Integrated Evaluation, Call Assessment and Coaching module, Mi-Audio and Mi-Eval will provide Zeacom customers with objective evaluation, training and ongoing support.

With an anticipated $1 million increase in revenue for Zeacom over the next 15 months, the addition and integration of these product lines are expected to enhance the functionality of the company’s Zeacom Communication Center (ZCC) 5.1 UC suite to include voice recording and training modules, thereby solidifying its position as the industry leader in customer interaction solutions.

Sourced from one single application, Zeacom Communications Center 5.1 provides Rich Presence, Unified Messaging, Contact Center, Blended Out-dialing, IVR, Operator Console, Mobility, Conferencing, and Microsoft (News - Alert) integration on one server and using a single administration interface. Zeacom Communications Center 5.1 reinforces the company’s position as a leading telephony software provider to small to medium sized organizations seeking to integrate their business communications and processes.

Miles Valentine, CEO, Zeacom while speaking at the company’s recent Zeacommunity user conference in Melbourne, Australia, said, “Adding these products to our ZCC Suite was a logical next step for us in providing the most advanced unified communications solution on the market. We will offer these options to our existing Contact Center customers, and immediately integrate them as appropriate. This acquisition solidifies our already strong functionality in the business-critical Contact Center divisions of Staff Training and Call Recording.”

Zeacom is a provider of complete Unified Communications (News - Alert) solutions. More than 2800 small and medium-sized organizations in 24 countries use Zeacom’s business communications software to improve communication and collaboration.

Zeacom is a Gold sponsor of INTERNET TELEPHONY Conference & EXPO — the biggest and most comprehensive IP communications event of the year. ITEXPO (News - Alert) is taking place in Los Angeles, California, September 16-18, 2008, featuring three valuable days of exhibits, conferences, and networking opportunities you can’t afford to miss. Visit Zeacom at booth #520 in the exhibit hall.
 

Anil Sharma is a contributing editor for TMCnet. To read more of Anil's articles, please visit his columnist page.

Edited by Stefania Viscusi

(source: http://www.tmcnet.com/channels/call-center-software/articles/40067-zeacom-acquires-mi-audio-mi-eval-divisions-from.htm)

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