September 16, 2008
Dimension Data to Present Conference Sessions at ITEXPO
By Raju Shanbhag, TMCnet Contributing Editor
Discussing contact center strategies at IP communications industry's major event, Dimension Data, a $3.8 billion IT solutions and services provider, announced that Grant Sainsbury, national practice director for Dimension’s Customer Interactive Solutions division, will present two sessions at TMC's (News - Alert) INTERNET TELEPHONY Conference & EXPO West 2008 at the Los Angeles Convention Center in Los Angeles, California.
With the 2007 West Coast ITEXPO (News - Alert) event last September pulling more than 7,000 buyers and sellers of IP Communications products and services, INTERNET TELEPHONY Conference & EXPO is considered to be the world's largest and best-attended IP Communications trade show. TMC projects total attendance to once again exceed 7,000 as this year's show marks the 18th INTERNET TELEPHONY Conference & EXPO.
Sainsbury has more than 13 years of experience in the contact center industry. Having worked with a number of vendor solutions in different global locations, he is an expert on contact center design and deployment. Dimension Data's Sainsbury will present "Contact Center Security Strategies," on Tuesday, Sept. 16, from 12:45 p.m. to 1:30 p.m., and "Contact Center Benchmarking Study Results," on Thursday, Sept. 18 from 8:15 a.m. to 9:00 a.m.
Helping clients plan, build, support and manage their network and IT infrastructures, Dimension Data is a specialist IT services and solutions provider. The company uses its expertise in networking, security, operating environments, storage and contact center technologies and its unique skills in consulting, integration and managed services and provides customized client services.
“Dimension Data is widely recognized and respected as an industry leader, and I am confident that our attendees will appreciate and value the opportunity to hear Grant's perspectives on contact center strategies and trends,” said Rich Tehrani (News - Alert), TMC president and conference chairman.
INTERNET TELEPHONY Conference & EXPO — the biggest and most comprehensive IP communications event of the year — is going on this week (September 16-18, 2008) in Los Angeles, California! The show features three valuable days of exhibits, conferences, and networking opportunities you can’t afford to miss. Be sure to check out TMCnet.com and blogs from Rich Tehrani, Greg Galitzine, and Tom Keating for news highlights from the show. See you there!
Raju Shanbhag is a contributing editor for TMCnet. To read more of Raju's articles, please visit his columnist page.
Edited by Mae Kowalke