SUBSCRIBE TO TMCnet
TMCnet - World's Largest Communications and Technology Community
Share
September 15, 2008
September 15, 2008

snom, Camrivox Team to Release Flexor CTI for NetSuite

By Anshu Shrivastava, TMCnet Contributing Editor

snom technology and Camrivox (News - Alert) have released Flexor CTI for NetSuite, designed to help simplify integration of desktop-level telephony and CRM.

 
Camrivox, a developer of computer telephony integration (CTI (News - Alert)) software for CRM applications, integrates interactions on a telephone and a computer.
 
CTI also integrates customer contact channels—voice, email, Web, fax, and more—with computer systems.
 
Flexor CTI for NetSuite (News - Alert) is the latest addition to the Flexor Software family of CTI products. The offering integrates voice over Internet protocol (VoIP) telephony with NetSuite Web-based CRM applications at the desktop, eliminating the need for equipment upgrades.
 
Flexor CTI for NetSuite also enables call logging, call reporting, click-to-dial, contact screen pop-ups, and on-screen call control.
 
All desktop snom phones support the CRM telephony integration from Camrivox.
 
In addition, customers’ existing infrastructure can be retained along with snom approved private branch exchange (PBX), hosted or premise-based.
 
Malcolm Wood (News - Alert), CEO at Camrivox, said that the Flexor CTI adds the vital ingredient necessary for total customer interaction, by capturing call details directly into customer records.
 
He also said in a statement that in conjunction with snom VoIP phones, Flexor CTI is widening its reach into the SME market and creating significant business advantage at minimal cost for our growing customer base.

Flexor CTI features on-screen click-to-dial that makes calling simple and screen pop-ups when someone calls.  

Calls, made or received, automatically create a customer record or journal entry with the call details.

Flexor does not need a server, and according to officials, is easy to setup and supports both Windows XP and Windows Vista.

At present, Flexor CTI software products are available from Camrivox, and from snom technology as snom Flexor CTI.
 
 
Learn more about snom technology AG (News - Alert) at INTERNET TELEPHONY Conference & EXPO — the biggest and most comprehensive IP communications event of the year. Visit snom at booth #651 in the exhibit hall.

Anshu Shrivastava is a contributing editor for TMCnet. To read more of Anshu's articles, please visit her columnist page.

Edited by Stefania Viscusi

(source: http://ip-pbx.tmcnet.com/topics/ip-pbx/articles/39867-snom-camrivox-team-release-flexor-cti-netsuite.htm)

VoIP Insiders Flock to ITEXPO Opening; Avaya, Othe.....
AireSpring: 2008 is the Year of SIP Trunking
SIP Print Unveils Affordable SIP-Compliant VoIP Ca.....
Dialogic Execs to Present at Communications Develo.....
PhoneFusion to Display Latest Version of PhoneFusi.....
Dimension Data to Present Conference Sessions at I.....
Empirix's Phil Odence to Present at ITEXPO West 2008
IntelePeer Showcases Voice and Rich Media Communic.....
PAETEC Announces VoIP Origination Expansion at ITEXPO
PIKA WARP Appliance Adopted by Schmooze for SMB IP.....
OpenVox Joins Fonality Authorized Certified Ecosystem
XO Deploys Ciena's FlexSelect
Mail.Ru Deploys GIPS VoIP Solution
snom, Camrivox Team to Release Flexor CTI for NetS.....
GotVoice, IVR Technologies Partner on Unified Voic.....
MTI Enhances SIP-Based Call Progress Analysis Capa.....
U4EA Announces Wireless LAN Solution for SMBs
i2 Telecom Releases BlackBerry and Windows Mobile .....
Interactive Intelligence's CIC Certified for Use b.....
NICE SmartCenter Designated as Leading Market Shar.....
Cisco Announces Availability of Carrier Ethernet I.....
ITEXPO West 2008 Map
Simple Signal Does V-Mail to Text
More Shots From Avaya Reception Last Night at ITEXPO
ITEXPO West 2008 OCS Training
ITEXPO West 2008 Prius Giveaway
PIKA WARP Appliance Adopted by Schmooze
Benefits of Video-over-IP for Conferencing Solutions
Selecting a Gateway for Your Microsoft Office Comm.....
Simplifying Password Reset with Speech Recognition
Voice Peering: Reduce Time to Market and Risk









Technology Marketing Corporation

800 Connecticut Ave, 1st Floor East, Norwalk, CT 06854 USA
Ph: 800-243-6002, 203-852-6800
Fx: 203-866-3326

General comments: tmc@tmcnet.com.
Comments about this site: webmaster@tmcnet.com.

STAY CURRENT YOUR WAY

© 2014 Technology Marketing Corporation. All rights reserved | Privacy Policy