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January 21, 2008
Why Enterprise VoIP?
By Brian Solomon, TMCnet Web Editor
Telecommunications market research firm the Radicati Group predicted that 74 percent of all corporate telephony lines will be IP-based by next year. Reasons companies usually give for instituting VoIP  include ease of integration, flexibility, cost savings, consolidated network management, productivity and the robust features VoIP offers users and IT staff.
The landscape and the analysis of VoIP has changed over the years. The industry is moving away from circuit-based voice solutions. End-of-life and end-of-support notices for time-division multiplexing PBXs are prompting enterprises to rethink their voice solutions.
Enterprises realize that the acceptance of VoIP standards and applications are making installations easier than traditional voice installations are. Because fully depreciated PBX systems stand in the way of the cost savings and enhanced applications offered by IP telephony, vendors are offering hybrid systems and upgrade paths combining the capability of a PBX ( News - Alert) and the enhanced features of an IP PBX. VoIP adoption will only continue to grow, with the installation of hybrid systems continuing to spread faster than either traditional TDM or pure IP.
The maturation of VoIP is bringing greater benefits to those who use it. VoIP products enable more features and greater integration with backend infrastructure. As an example, tighter integration with a messaging system permits voicemail delivery to e-mail inboxes. VoIP creates a system of converged communications and unified messaging , which then can enhance employee productivity.
Brian Solomon is a Web Editor for TMCnet, covering news in the IP communications, call center and customer relationship management industries. To see more of his articles, please visit Brian Solomon’s columnist page.
Don't forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users.
Private Branch Exchange (PBX) | X | | Originally, telephone features were provided by telephone central office switching systems, often called CENTREX.�PBX systems emerged as customers wanted to have more calling features and control over...more |
Internet Protocol (IP) | X | | IP stands for Internet Protocol, a data-networking protocol developed throughout the 1980s. It is the established standard protocol for transmitting and receiving data
in packets over the Internet. I...more |
Voice over IP (VoIP) | X | | A real-time communications system that converts voice into digital packets containing media and signaling data that travel over networks using Internet Protocol....more |
Unified Messaging | X | | One of the more interesting applications for multi-media messaging
which has been around for almost a decade but not widely used is
visual voice mail. This software allows the user to see their voi...more |
(source: http://www.tmcnet.com/channels/enterprise-voip/articles/18881-why-enterprise-voip.htm)
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