January 18, 2008
ASC Intros EVOip 8.0 for VoIP Call Recording
By Susan J. Campbell, TMCnet Contributing Editor
ASC (News - Alert), a global provider of innovative solutions to record, analyze and evaluate communications, has announced the introduction of EVOip 8.0. This new VoIP recording solution offers additional channel capacity and compatibility with a wide range of IP phone systems.
With the EVOip Server Software, 280 channels can be simultaneously recorded. The solution also integrates with PBXs from Avaya, Nortel, IP Trade and 3Com, while also expanding IP phone applications and functionality with existing solutions for Alcatel, Cisco (News - Alert), Mitel and Siemens.
To demonstrate Cisco compatibility, the EVOip+ for Cisco now works with the common SIP protocol and record-on-demand may be easily initiated by a single button push on the phone itself. EVOip active for Cisco is compatible with Cisco Unified Communications Manager 6.0 and higher.
Harald Zapp (News - Alert), Chief Operating Officer of ASC, said in a Friday statement, "Our company has coordinated with leading telecommunications providers, often through rigorous partnership programs, to integrate and certify EVOip as a seamless extension of their proprietary IP phone systems.”
“As a result, we can now offer our VoIP recording solution as a superior alternative to a broader range of customers, often in high-volume demanding environments."
Version 8.0 is positioned as being more user-friendly as many of its functions may now be accessed directly through the IP phone. These functions include start/stop, keep/delete and search-and-replay for recorded calls. This search is facilitated by CTIntegration by tagging calls with more index data than ever before.
EVOip 8.0 enables users to quantify the number of recordings on a daily, weekly, monthly or quarterly basis. Languages that are supported include Chinese, Dutch, English, French, German, Italian, Japanese, Korean and Spanish.
The product is also compatible with the company’s new Time & Alarm Manager (ATM) for synchronization and contact operation. TAM also displays the current status of connected records.
Residing at its own IP address, TAM distributes the time signal via network to ASC’s communications recording system, MARATHON EVOLUTION.
EVOip is designed to capture telephone calls from the network and enable the storage, playback and archiving of the entire interaction. The solution is completely software-based and aims to offer maximum flexibility, scalability, and ease of integration and installation.
Beyond the recording of encrypted calls, EVOip also offers keyword spotting (searching for spoken words) and provides adjustable modes for individual, bulk or selective recording.
ASC has done well to address the major hot-buttons when it comes to call recording. The functionality that the EVOip offers will make it a logically fit in contact centers throughout the world, as well as other businesses that have recognized the benefits that can be realized with the implementation of an effective call recording solution.
The solutions integration with leading PBXs will help to drive its swift adoption. Such a strategic approach to positioning will help ASC make an impact with the EVOip.
Susan J. Campbell is a contributing editor for TMC (News - Alert) and has also written for eastbiz.com. To see more of her articles, please visit Susan J. Campbell’s columnist page.
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