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September 11, 2007

CommuniGate Announces Enhancements to Pronto! at INTERNET TELEPHONY Conference & EXPO

By Patrick Barnard, TMCnet Assignment Editor

CommuniGate Systems (News - Alert) today announced enhanced call control and calendar features to its Pronto! portable flash client. The company made the announcement during INTERNET TELEPHONY Conference & EXPO West 2007, now underway at the Los Angeles Convention Center, Los Angeles, Calif.

Version 1.2 of Pronto! offers a new “click-to-call” feature allowing users to make instant Internet calls from their SIP phones or soft clients with a simple click on their online contact list. The new version also features improvements in its calendaring management. Now, users can create and modify calendar events with a simple drag-and-drop, utilize shared calendars, and merge multiple calendars into a single view.

The new version also delivers call management enhancements, including the ability to access voicemail, call records, and call control configurations, such as call forwarding, all from the integrated Pronto! dashboard. Other improvements include auto-save drafts; additional right-click capabilities; additional keyboard shortcuts; design grid refinements for improved spacing and sizing; new IM indicator and browser integration; and IM roster management.

“In the age of the virtual workplace and the distributed organization, Enterprise customers have been demanding solutions that integrate all of their communication and collaboration technologies -- voice, chat, instant messaging, collaboration, etc. -- enabling their employees, partners and customers to work together more efficiently, thereby increasing both productivity and profitability,” said Chris Swenson, director of Software Industry Analysis at The NPD Group, in a press release. “As such, recent growth in the unified collaborative communications (UCC) solutions market has been strong and will likely remain so for several years to come.”

Joel Smith, CIO of AppRiver, said his company “needed to find an application that delivered high-performance communications, security and manageability to meet the demands of our clients,” and that Pronto! has delivered.

“To date, Pronto! has been given glowing reviews by our customers,” he said. “This latest version follows CommuniGate System’s trend of offering powerful web 2.0 communications tools with new features and enhancements giving our clients the ability to easily manage their internet communications through one address.”

Delivered through Adobe Flash Player 9, Pronto! can be accessed from any Web browser and operating system without the need to install client software.

CommuniGate last made news on TMCnet in August when the company announced that it was offering free versions of Pronto! and the CommuniGate Pro Internet Communications platform. Consumers can get a live account of Pronto! through CommuniGate’s new portal,

Pronto! is a flash-based user interface that integrates e-mail, calendaring and secure IM in a single dashboard. Users are able to create their individual accounts at in just a few simple steps.

Meanwhile, the CommuniGate Pro Community Edition is also available for a complimentary download giving up to five users free, full-service accounts that can be installed on any computer or server inside their home or small office. The product is considered compatible with any operating system, including Windows XP, Windows Server Edition, Apple (News - Alert) OSX and Linux. With the Community Edition, small businesses and home users can enjoy the power of carrier-grade technology through a simple and easy-to-manage package for e-mail, IM, and VoIP technologies for free.

CommuniGate Pro is ideal for small businesses which don’t have a full-time IT staff and limited internal support. The system is designed to be simple to use and easy to manage. The single-package architecture sets the solution apart from other free and open source technologies.

For more information about CommuniGate visit


Patrick Barnard is Associate Editor for Customer Interaction Solutions magazine and Assignment Editor for TMCnet. To see more of his articles, please visit Patrick Barnard’s columnist page.


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