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August 30, 2007

Zeacom to Demonstrate Communications Center at INTERNET TELEPHONY Conference & EXPO West 2007

By Rahul Prabhakar, TMCnet Contributing Editor

Zeacom, a leading supplier of Unified Communications (News - Alert) and contact center solutions, will be demonstrating the latest version of its Communications Center during INTERNET TELEPHONY Conference & EXPO West 2007, the leading trade show exhibiting next generation IP Communications products and services.


This year’s event will be held September 10-12, 2007, at the Los Angeles Convention Center, Los Angeles, Calif. The event will provide a platform for many companies like Zeacom to display their latest offerings.

Rich Tehrani, TMC (News - Alert) President,said in a statement, “Zeacom’s participation at INTERNET TELEPHONY Conference & EXPO is a primary reason why this show is widely recognized as the #1 venue where service providers, enterprises, government agencies, developers and resellers learn about the benefits inherent in IP Communications products and services.”

“The evolution in this industry has been monumental and it still continues to grow. We are proud to have Zeacom and its Communications Center as a key part of this year's program,” Tehrani added.

Zeacom is globally reckoned for its unmatched contact center and messaging solutions. Developed as one platform, these solutions render a total Unified Communications package, placing Zeacom ahead of its competition.

The platform offers rich presence for enterprises, eliminating the need to rely on a third party application. Other features for executives include customized personal greetings and manager/ assistant options for callers, who do not want their calls to land in voicemail or assistant’s mailbox.

Zeacom Communications Center 4.1 supports Microsoft’s (News - Alert) Exchange Server 2007, Outlook 2007, and Vista Operating System. Its Executive Outlook plug-in offers presence, telephony, fax, and voice messaging inside Microsoft Outlook.

For those who do not prefer to use Microsoft Outlook as their default mail client, the company offers its unified messaging product built inside Lotus Notes or the Desktop User Interface.

Zeacom President Ernie Wallerstein (News - Alert) stated,“Hundreds of customers have been leveraging our complete UC suite via one application for years and we are excited to be demonstrating it on a live system at the INTERNET TELEPHONY Conference & EXPO at Booth 107.”

Enumerating the benefits of Zeacom Communications Center 4.1, Wallerstein continued, “The simplicity and flexibility of Zeacom Communications Center 4.1 streamlines and adds to the effectiveness of these customers’ every day contact management. Because it is one application, agents, executives and knowledge workers can see the presence of other employees to help them provide better service and quicker call resolution.”

“With Communications Center 4.1 our users can make the most of every interaction with their customers and business partners alike,” Wallerstein concluded.

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Rahul Prabhakar is a contributing editor for TMCnet. To see more of his articles, please visit his columnist page.

(source: http://www.tmcnet.com/channels/call-center-software/articles/10184-zeacom-demonstrate-communications-center-internet-telephony-conference-expo.htm)




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