SUBSCRIBE TO TMCnet
TMCnet - World's Largest Communications and Technology Community

CHANNEL BY TOPICS


QUICK LINKS




Share

August 22, 2007

ITEXPO Session Preview: Benefits of Virtual Call Centers

By Mae Kowalke, TMCnet Associate Editor

Virtual call centers are a relatively recent invention, made possible by communications technology that gives remote employees secure access to corporate network resources. The idea behind a virtual call center is that the agent works from home or some other remote location, logging into the corporate system via a laptop or desktop computer.



 
There are a variety of benefits that can be reaped from deploying virtual call center technology. Because agents can be anywhere, it affords the company a new level of flexibility (think different time zones, varying call volumes), versatility (think being able to get the best agents regardless of location, being able to react to changing market demands) and resiliency (think built-in redundancies that keep things running even during disasters).
 
Despite the benefits of virtual call centers, it may not always be clear the best way to set up such a system. If you’re thinking of taking this route, be sure to attend the “Beyond Boundaries: Exploring the Virtual Call Center” session at INTERNET TELEPHONY Conference & EXPO West 2007, next month in Los Angeles, California.
 
This session, scheduled for Tuesday, September 11, 2007 from 2:30 to 3:15 p.m., is designed to help companies understand how to build a virtual call center that meets their specific business requirements, while at the same time eliminating walls and geographic limitations. Greg Pisano, director of market development at BlueNote Networks (News - Alert) and Paul Lutz, who heads up product marketing for Nortel’s multimedia applications division, will discuss the benefits and logistics of virtual call centers.
 
For customers, a virtual call center can result in enhanced service and faster responses to requests by the most appropriate agents. For companies, a virtual call center lends both agents and managers more flexibility, resulting in enhanced morale and lower turnover. Come to the session and learn for yourself how a virtual call center can help your company.
 
To learn more about virtual call centers, and the technology (including SOA) that makes them possible, by visiting BlueNote Networks’ TMCnet.com channel, SOA/Web Services. While you’re at ITEXPO, don’t forget to stop by booth #448 to see for yourself what BlueNote is up to.
 

What’s the best resource to learn about latest trends in the IP communications industry? Why, INTERNET TELEPHONY Conference & EXPO, of course. ITEXPO West 2007 is just around the corner—this year it’s being held at the Los Angeles Convention Center in California, Sept. 10-12. Register here. Preview sessions, speakers and exhibitors.

 
Mae Kowalke previously wrote for Cleveland Magazine in Ohio and The Burlington Free Press in Vermont. To see more of her articles, please visit Mae Kowalke’s columnist page. Also check out her Wireless Mobility blog.

(source: http://www.tmcnet.com/channels/soa/articles/9853-itexpo-session-preview-benefits-virtual-call-centers.htm)




Making Contact Centers Strategic
Astute Solutions Predicts the Death of Email
BlueNote Takes Presence to the Next Level with New.....
Small Business Are Not Mid-Sized Businesses
Mobile Projection Video Devices the Next Great Thing
Hosted VoIP the Best Solution for Small Businesses
Ardit, Inc. to Feature its Tungsten Series of IP C.....
Aculab Sponsors and Exhibits at IT Expo West 2007
ITEXPO Session Preview: Why Testing is Vital for I.....
TransNexus to Present Conference Session at INTERN.....
Charlotte Wolter to Moderate Two Sessions during I.....
Multi-Tech Systems to Feature IT Gateways at INTER.....
telx to Present Conference Sessions at INTERNET TE.....
ITEXPO Session Preview: Benefits of Virtual Call C.....
Converged Communications Driving Industry Growth
Bringing VoIP to the Smart Phone
VoIP Becomes Easier Through Communication
Oracle Acquires Enterprise Role Management Provide.....
Operax Successfully Integrates with SeaChange to G.....
Virgin Mobile Serves Up a Fresh Slice of Bluetooth
Dealers Supply Company Chooses FeatureTel's VoIP t.....
Grandstream's VoIP Phone Products Now Interoperabl.....
Sequans Unveils MAC/PHY Chip for Mobile WiMAX Base.....
IMS Forum and IMTC Collaborate on Advancing Real L.....
The APW-2000 Mobile WiMAX Wave 2 Baseband SoC Laun.....
iPhone and Innovation: Inspecting the Impact of Ap.....
New Green Technology Breakthroughs for the Enterprise
3Com Chooses AT&T to Improve Customer Support .....
IT Expo Excitement Builds!
PerformanceEdge
ITEXPO West 2007 Early Shots
Broadband Speed at Wilshire Grand
ITEXPO West 2007 Coverage
P2P Identity Theft







Technology Marketing Corporation

2 Trap Falls Road Suite 106, Shelton, CT 06484 USA
Ph: +1-203-852-6800, 800-243-6002

General comments: [email protected].
Comments about this site: [email protected].

STAY CURRENT YOUR WAY

© 2023 Technology Marketing Corporation. All rights reserved | Privacy Policy