Durham, N.C.-based Dealers Supply (News - Alert) Company, a national floor coverings wholesaler, has reportedly selected hosted VoIP provider FeatureTel (News - Alert) as its exclusive telephone systems and services provider.


Raleigh, N.C.-based FeatureTel offers fully-hosted, remote VoIP implementations for high-growth companies. Its business VoIP service offers features like voicemail, caller ID, conferencing, call logging, and automated attendant, as well as more advanced features like Web-based call management, find-me/follow-me, customized hold messages, remote voicemail notification and global extension dialing.

Reliability and redundancy are no doubt part among the reasons Dealer’s Supply went with FeatureTel. The VoIP provider hosts its client’s phone systems in a secure, off-site carrier grade hosting facility. This helps to protect Dealers Supply’s communications from power outages or other potential interruptions and thus guarantees call delivery. It also means Dealers Supply doesn’t have to invest in additional equipment and worry about installation, troubleshooting and maintenance.

“We initially chose a national telephony solutions provider for our business,” said Russell Barringer (News - Alert), CEO of Dealers Supply, in a press release. “However, when we began to experience ongoing performance issues with them, we decided to switch to a local VoIP provider. We chose FeatureTel because of their successful track record with Triangle businesses. FeatureTel really knows how to do it right; they have been, hands down, 1,000 times better than our previous provider.”

“Dealers Supply Company is the perfect candidate for the FeatureTel solution,” said Paul Levering (News - Alert), president and CEO of FeatureTel. “Their call center agents are dispersed around the country, and are receiving tens of thousands of minutes a month of inbound calls. We developed a powerful one stop solution that provides Dealers Supply with a state of the art phone system with guaranteed call delivery at a lower upfront and monthly cost than a traditional phone system.”

FeatureTel made news on TMCnet in August when it announced that North Carolina-based Surgical Review Corporation (SRC) had selected its VoIP solutions. SRC is a nonprofit research organization with a mission to promote the improved delivery of bariatric surgery. As per the agreement, FeatureTel will provide managed support to 36 VoIP users, with 11 remote users located in Kentucky, Minnesota, California, Florida and New York.

For more information visit www.featuretel.com.

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Patrick Barnard is Associate Editor for Customer Interaction Solutions magazine and Assignment Editor for TMCnet. To see more of his articles, please visit Patrick Barnard’s columnist page.