Subject:::Integrating Communications Critical to CX - Internet Telephony
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Recent research indicates that nearly 98 percent of CIOs feel pressured to deliver the customer experience (CX) expected by both internal colleagues and customers. The scary part is only 52 percent of CIOs admit to being unable to provide a seamless, integrated, omnichannel customer communications experience.
Textmunication announced an agreement to integrate SMS into the Deep Sky VoIP Platform. The cloud communications company has signed a Memorandum of Understanding (MOU), which notes the pairing will work together on developing SMS and VoIP projects for the business market.

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After offering a sneak peek at the end of May at the Pareteum Power event, Parateum officially launched the Pareteum Experience Cloud. Pareteum touts the release as a single source for the creation, delivery and rapid scaling of API driven communications experiences.
Today announced the arrival of a refreshed, enhanced, revamped Communicator softphone. The newly unveiled offering delivers a user-friendly and highly functional tool to manage business communications from your Mac or PC.
Hosted VoIP provider Vonex partnered with Qantas Airlines opening new opportunities for more than 250,000 SMBs that are part of the airline's loyalty program.

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