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Featured Articles
WebRTC solves two of the big existing problems with UC: ubiquity and ease of use. With WebRTC, there's no longer any need for proprietary software downloads or launching a dedicated app; WebRTC enables users to click on a link and instantly start chatting through a web browser or app. This should grow UC adoption.
There are more companies now accessing their IT services in the cloud, and as the numbers increase, those companies need to monitor their cloud solutions. The NETSCOUT TrueView Live platform now provides synthetic VoIP testing to resolve issues by proactively tracking hosted and on premises VoIP services to eliminate poor call experiences.
In second of four-part series on managing IP transformations Steve Blackshaw looks at universality aspects of going all IP.
The days of call recording being an onerous process, luckily, is over. Cloud-based solutions allow companies to store recordings at their provider's data center, which frees them up to record 100 percent of calls, if they want.
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