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Internet Telephony: January 25, 2011 eNewsLetter
January 25, 2011

911 ETC Celebrating a Year of E911 Hosted Solution Successes

By Jaclyn Allard, TMCnet Copy Editor

In early June 2010, 911 ETC held a webinar, in which two 911 ETC clients, Booz Allen Hamilton (News - Alert) and CH2M Hill conducted a Q&A session. The webinar was focused on specific E911 hosted solution hurdles, such as:

  • Joining separate and distinct PBX (News - Alert) clusters into one database
  • Investigating E9-1-1 facility routing in order for the 911 call to be delivered to the proper PSAP in a TDM environment
  • Utilizing ASA for database build and ongoing management
  • Different client attributes and varying rules of engagement for database administration
  • DID to non-DID translation
  • Interaction with various telcos
  • Implementation of a hybrid solution for VoIP and TDM
  • Legislation updates
  • Logistics

Addressing these hurdles and remaining open to public questions and concerns, 911 ETC, a provider of E911 hosted solutions for the enterprise and SMB markets, has grown, taking the E911 hosted solutions industry by storm. It appears there are few hurdles for this E911 hosted solutions provider, as they just revealed last week, Jan. 20, a strategic partnership with Carousel Industries of North America. The partnership is set to focus on providing enterprises with E911 hosted solution services for PBX and IP-PBX. Other strategic partnerships of 2010, helping to bring in the New Year, include Cross Telecom and Avaya (News - Alert) Connect.

With continuing compliance laws, it does not go unnoticed that the company was asked to join the National Association of State Technology Directors in 2011 as their corporate E911 affiliate, illustrating its capability in meeting and supporting these compliance laws.

Among its other recent achievements, 911 ETC achieved certification for Aura Communication Manager with Avaya DevConnect (News - Alert). It launched a new application allowing location provisioning of soft phones, called SoftLoc, which has already made an impact on the E911 hosted solutions of top enterprises. And to continue its streak of success, 911 ETC’s founder, Larry Scott, was honored with the “Industry Leader Award” by the E911 Congressional Caucus.

Scott said in a statement, “The fact that we’re the industry expert when it comes to a hybrid solution – meaning a combination of traditional PBX and VoIP – is what is setting us apart within the industry. Most clients currently have a mix of the two, and don’t want to have to utilize more than one provider in fully implementing for E911. We provide a complete end-to-end solution and then go above and beyond the initial implementation by including ongoing E911 management for the client, at a very competitive price point. We founded this company and developed our products because of the safety glitch that exists in our 911 system whenever someone places an emergency call from behind a multi-line telephone system. I’m proud to be able to state that 911 ETC now partners with hundreds of organizations nationwide in providing the E911 protection that everyone deserves while at their school or place of work. We’re excited to continue to build on that success in 2011.”

On the GSA (News - Alert) schedule since 2003, 911 ETC claimed the General Services Administration as one of their clients. The company was also re-awarded the contract to service Social Security Baltimore and DC headquarters, gaining several other key accounts in 2010’s fourth quarter including Commonwealth of Kentucky, Frederick County Maryland, Motorists Mutual Insurance and Portland School District. Its continued growth and impact nationwide among enterprises, small businesses, school systems, etc., has placed 911 ETC in the E911 hosted solutions limelight.

Jaclyn Allard is a TMCnet copy editor. She most recently worked on the production team at Juran Institute, a quality consulting firm producing its own training and marketing materials. Previously, she interned at Curbstone Press, a nonprofit publishing press in Willimantic, CT, and fulfilled the role of Editor-in-Chief for the literature and arts journal published by the University of Connecticut. To read more of her articles, please visit her columnist page.

Edited by Jaclyn Allard


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