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Internet Telephony: January 12, 2011 eNewsLetter
January 12, 2011

Dimension Data Using New Media Software Telepresence, Conferencing Service

By Kunal Vahalia, TMCnet Contributor

New Media Software, an international business communications software supplier, announced that Dimension Data has implemented its video conferencing and telepresence facility, thereby reducing the company’s travel expenses.

The company was able to cut its on-site team expenses and pass on the savings to product pricing with customers. This progress led to a considerable growth in the domestic market and opened opportunities for the international market.

Phill McGowan, managing director at New Media Software, said, “We have a team of 12 who are based in countries such as U.K., U.S. and Pakistan. We also have a 4,000 strong reseller network worldwide so that we can communicate and sell across five different time zones. We want to leverage our existing video conferencing hardware but we have faced issues such as cost, support, skills, interoperability and bandwidth.    

NMS has opted for a managed video conferencing service from Dimension Data. Everything is managed on a fixed monthly basis. The price includes a dedicated video network with supporting services such as contacts directory and a 24-hour help desk.

After moving away from field based sales, NMS is able to make a monthly savings in case of business travel. McGowan has set an example by personally saving 45,000 miles, 10 hotels stays and 18 flights a year.

Terry Dwyer, director of Visual Communications, said, “The pressure to keep pace in the industry by entering into video conferencing has created a skills challenge for small as well as large business organizations. Resourcing is becoming a problem as the specialized skills must be sustained for life. NMS has overcome this problem with its own managed service. The company now has a 24-hour dedicated support system with helpdesk and a virtual meeting room. 

Kunal Vahalia is a TMCnet freelancer. He has several years of freelance writing experience, including a stint working for as an SEO content writer. To read more of his articles, please visit his columnist page.

Edited by Tammy Wolf


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