September 28, 2010
CWPS Implements Cisco VoIP Platform at Global Human Rights Agency's HQ
By Nathesh, TMCnet Contributor
CWPS, a provider of voice and data products, and turnkey solutions, has asserted that they have deployed a Cisco (News - Alert) VoIP platform at the Arlington, Va., headquarters of International Justice Mission (IJM), the global human rights agency. This implementation is supposed to enhance the staff communication, provide long-term support and save money over employing a hosted solution.
CWPS has stated that they installed Cisco Unified Communications (News - Alert) Manager Business Edition with SRST (Survivable Remote Site Telephony) which has given IJM a unified network, centralized network management, and new capabilities beyond its previous hosted VOIP solution at a very less cost.
Vice president of Information Systems for International Justice Mission, John Lax has stated that the common perception that hosted VOIP solutions provide everything needed at less cost, did not prove to be the case for them. In fact, they found the hosted solution very limiting. Fortunately, CWPS showed them a better way.
CWPS protected IJM's investment in 120 IP phones and local Cisco switches by transferring the human rights organization to the new premises based system. The SRST capability provides basic IP telephony backup services so that IP phones can fall back to a remote site's switch -- if host connectivity in Arlington is lost.
CWPS’ customer service arrangement – EncorePro – incorporates IP voice and data network monitoring and restoration. As a technology partner, CWPS provides single-point-of-contact resolution. Tech experts at CWPS and Cisco both see the IP networks and CWPS experts will manage everything, including escalations with Cisco.
An EncorePro network-wide maintenance contract offers the proactive service response the business requires, including unprecedented visibility into network performance, proactive health checks of Cisco voice and security technologies, remote monitoring and rapid repair of Cisco devices and software applications, 4-hour equipment replacement of critical core Cisco components, proactive notifications to simplify patch updates and software upgrades, and configuration backup of clients’ routers, switches, and security solutions for fast and easy restoration.
CEO of CWPS, Jason Waldrop added that the new Cisco communication solution offers far more features and flexibility than the hosted VOIP system, enabling IJM to better respond when victims need assistance as well as giving this premier organization peace of mind with its technology investment.
Nathesh is a contributing editor for TMCnet. To read more of Nathesh's articles, please visit his columnist page.
Edited by Erin Monda