PanTerra Networks Positioned in Gartner's Visionaries Quadrant for Unified Communications as a Service

PanTerra Networks – a Sunnyvale, Calif., provider of cloud-based unified communications for SMBs -- said that it has been positioned in Gartner’s Visionaries Quadrant for Unified Communications (News - Alert) as a Service (UCaaS).

 

The placement follows a similar announcement from last year, when PanTerra’s Call Center solution (WS-Call Center) received a 2008 “Product of the Year Award” from Technology Marketing Corporation’s Customer Interaction Solutions magazine, said a TMCnet report.

 

The “Magic Quadrant for Unified Communications as a Service, North America” report evaluates UCaaS providers on several criteria such as ability to execute and completeness of vision, which includes products, services, marketing strategy and innovation.

 

The only fully cloud-based unified communications platform on the market, PanTerra’s (News - Alert) WorldSmart 4.0 has a 100 percent front-end, browser-based client. The solution helps users trim total costs and streamline multi-location business communication complexities.

 

The UC system offers digital voice, fax, e-mail, instant messaging, text and presence in addition to complete group communications services for chat, audio, video and web conferencing, as well as desktop share. Delivered over existing customer Internet connections, WorldSmart 4.0 further brings down costs.

 

“We believe the inclusion of PanTerra in Gartner’s (News - Alert) Magic Quadrant for Unified Communications as a Service visionary quadrant is a testament to the focus PanTerra has to deliver the most comprehensive best of breed unified communication solution tailored for the small and medium enterprise,” said Arthur Chang, president and CEO of PanTerra. “What makes WorldSmart 4.0 different is its 100 percent cloud-based storage and deployment coupled with its 100 percent browser-based UC client, which drives TCO down, improves real-time access to information and delivers the highest return on investment for businesses.”

 

In the “Magic Quadrant for Unified Communications as a Service, North America” report, published in December 2009, Gartner analysts Daniel O’Connell and Bern Elliot state: “Many SMBs believe that UCaaS is the only viable means of achieving UC functionality given the costs, complexity and risks of the technology.”

 

Daniel O’Connell and Bern Elliot also wrote: “While some enterprises opt for traditional premises-based solutions, others take the UCaaS route with the belief that UCaaS specialists can deliver the services more efficiently than the enterprise can on its own.”

 

The Magic Quadrant is a graphical representation of a marketplace in which various vendors are positioned according to the criteria specified by Gartner. Intended solely as a research tool, the Magic Quadrant does not endorse any vendor.