8x8 Virtual Office IP Phone Solution Aids Keller Williams Tri-Valley Realty

 

A Santa Clara-based VoIP phone service provider along a Fremont-based managed IT service reportedly have become part of real estate agency Keller Williams, providing the phone systems and network support for the firm's Tri-Valley Realty, or “Market Center” offices serving Pleasanton, Dublin, and Livermore and home to over 170 Keller Williams agents.

 

VoIP provider 8x8 will administer Keller Williams Tri-Valley Realty offices giving agents a Voice over Internet Protocol hosted PBX (News - Alert) phone solution, “8x8 Virtual Office.”

 

According to 8x8 (News - Alert), its Virtual Office solution enables small and medium-sized enterprises to secure distributed corporate class telecommunications capabilities for a fraction of the cost of wireline business services from traditional phone companies.

 

The other component of Keller Williams upgrade is RightCliq’s network environment that is optimized to make the most use out of the 8x8’s Virtual Office.

 

"The network Keller Williams Tri-Valley Realty had in place wasn't designed to scale with their growth. To illustrate that point to their management, within only days, and not weeks or months, we were able to identify elusive network problems and help them quickly produce results for their agents," said Tom Kozas, president of RightCliq.

 

According to Keller Williams, these service providers will provide each Market Center the ability to employ a phone system with a PBX, for a price that fits within the guidelines defined by a parent company whose mantra is to lead with revenue and keep expenses low.

 

"Each choice we make, from the realtors who join our family to the office systems we put in place to support them, are part of a larger set of values that we all ascribe to," says Rick Geha, owner and operating partner at Keller Williams Tri-Valley Realty. "That's how we're able to maintain such growth when so many others are simply hanging on.”

 

For Keller Williams Tri-Valley Realty agents, the new calling features allow their clients and associates to reach them by dialing various. It also gives agents-on-the-go additional versatility that allows them to easily capitalize on real estate opportunities – such as phone calls that can be read as emails and forwarded in the same manner.

 

For Market Center administrators who need to keep the office operational and on budget, it means more intuitive billing and less time spent picking apart statements to ensure that agent business costs are being correctly assigned.

 

Another budgeting plus of 8x8’s Virtual Office solution, according to the real estate agency, is that they are better able to predict monthly costs and don't have to penalize agents with burdensome long-distance fees that can add up. 

Keller Williams Tri-Valley Realty made the switch to 8x8, Inc. from a previous VoIP provider that they became unhappy with due to outages, dropped calls and poor call quality. With its highly competitive pricing and longevity in the market, 8x8 Virtual Office seemed to be the clear choice to replace the incumbent service provider. But, when network issues at the Keller Williams sites began to impact 8x8 Virtual Office call quality, the Market Center had to quickly take proactive steps to correct the design and operation of the network.

 

Geha said, "We're forging ahead in a market that hasn't been as kind to many other realty franchises due, in large part, to the bar we have set for ourselves. Companies like 8x8 and RightCliq are making sure that we have the right technology at the right price for our near and long-term business goals. We want growth -- and we want to make the money we are spending work for us."