March 03, 2009
OrecX Becomes Gold Member of Avaya DevConnect Program
By Rajani Baburajan, TMCnet Contributing Editor
OrecX, an open source Internet Protocol-enabled voice recording company, announced that it has been selected as a member for the Avaya DevConnect program.
Avaya (News - Alert) DevConnect program aims at the development, compliance-testing and co-marketing of third-party technologies that are compatible with Avaya solutions. Major technology areas covered include IP telephony, contact centers and mobility applications.
Through Avaya DevConnect (News - Alert) membership, Avaya helps companies extend the value of multivendor networks and create intelligent business applications. Companies are given access to Avaya technical resources and training.
Avaya DevConnect program includes thousands of software and hardware vendors, service providers and customers. Some of the solutions tested for Avaya compliance include natural language speech recognition applications, wireless services, specialized computer telephony integration and reporting capabilities, and applications tailored for specific vertical industries, officials said.
OrecX, a provider of Oreka TR, reportedly the first open source call recording system, says that the membership in Avaya's developer community entitles them to offer their full-feature call recording solution to Avaya clients at great price.
According to officials, Oreka TR delivers “easy to install, maintain and use voice recording tools for compliance, performance and risk applications.” With this solution, companies are able to deliver call center grade call recording solutions at comparatively lower cost, time and energy than the proprietary call recording solutions.
Bruce Kaskey, COO of OrecX, commented, “Building on Avaya resources and working closely with Avaya's channel partners, we will be able to reduce network complexity, improve security and reliability, and speed time to deployment so businesses can quickly realize a benefit to their bottom line.”
OrecX recently announced an all-in-one, plug-and-play call recording solution that combines Oreka TR application with a 1U, Linux-based rack- mounted server. The appliance can record up to 200 simultaneous VoIP sessions in one easy- to-install package. The solution is targeted at contact centers, legal offices, sales/transaction personnel, public safety agencies, and other SMB call-handling applications, officials said.
“With the support of development partners like OrecX, Avaya is able to help businesses operate more efficiently and effectively and stand out in a crowded marketplace,” said Eric Rossman, vice president, developer relations and technical alliances, Avaya, in a statement. “By embedding new unified communications capabilities into critical business processes, they can establish a competitive advantage, improve service to their clients and get more out of their network investment.”
Avaya offers three levels of membership for the DevConnect program – Registered, Gold and Platinum – based on the levels of marketing and sales involvement. Registered membership is available free for anyone interested in developing Avaya-compatible solutions. Gold-level and Platinum-level members are required to meet Avaya criteria for customer satisfaction, product support, business operations, marketing and sales. OrecX has joined as a Gold member of the Avaya DevConnect program.
The company recently introduced Avaya Services Delivery Specialization (SDS) program that enables Avaya channel partners to expand their portfolio of services with streamlined access to a broad range of Avaya tools, systems and people.
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Rajani Baburajan is a contributing editor for TMCnet. To read more of Rajani's articles, please visit her columnist page.
Edited by Michelle Robart