BT Intros Unified Communications Services in United States, Canada

Seeking to help companies develop a customized unified communications and collaboration strategy, BT reportedly has introduced a comprehensive new family of consulting services in the U.S. and Canada markets.

 

Officials at BT (News - Alert) say the services help companies cut through the hype of unified communications services.

 

While many businesses are excited about the new possibilities of unified communications, there’s also lots of hype surrounding this technology. It creates unrealistic expectations in the minds of users and disappoints them when those expectations are not met. Companies need a guide where they can make a realistic assessment of the advantages available from the unified communications technology and then plan accordingly.

 

Based on BT’s expertise in business consulting, UCC Strategic Planning and Assessment services make full use of its UCC technology experience. The UCC Strategic Planning takes into consideration many key factors such as work environments, cost reduction and business processes.

 

Michael Boustridge, president of BT Americas and Asia Pacific, said: “In these difficult economic times, organizations need to be more targeted than ever when investing in technology. BT’s UCC Strategic Planning and Assessment services are designed to help companies make informed decisions that are right for their unique needs.”

 

The UCC Strategic Planning and Assessment umbrella provides four services. The first one is the UCC Strategic Planning where BT’s business consultants develop a UCC strategy and roadmap. In the second service, BT focuses on defining the business benefits of an organization’s UCC strategy. The third service involves BT developing a return on investment calculation for specific UCC decisions. The last service is UCC Infrastructure Gap Analysis where BT studies an organization’s existing technology environment.

 

Recently, as TMCnet reported, the company introduced a Web-based scheduling and automation tool called Engage Meeting Manager 2.0 which is an advanced version of its BT Conferencing tool. BT Conferencing services enables an immediate access to colleagues, clients and suppliers via telephone, personal computer or specialized video conferencing equipment without the expense of high travel costs.