Prime Communications Named SMB Expert by Avaya

Prime Communications, specializing in enhanced communications systems, managed networks solutions and consulting services for small and medium businesses, has been designated as a "Small and Medium Business (SMB) Expert" by Avaya (News - Alert), a global provider of business communications software, systems and services.

 

Prime Communications is a business partner of Avaya. Prime Communications and sells Avaya communications systems, design and implementation services to businesses nationally.

 

"SMB Expert" is nominated only to those authorized resellers who are part of Avaya’s Business Partner program who ensure their account executives and systems engineers prove their expertise in core areas including customer support, technology knowledge and expertise, sales revenues and marketing support.

 

The program, as reported, is the first such specialized ranking by Avaya for North America certified resellers in its BusinessPartner program who serve the SMB market.

 

The program includes training detailing on IP telephony and Avaya solutions, sales and technical training on Avaya IP Office, one of Avaya’s IP telephony solutions for small and medium businesses.

 

"When SMB companies are considering migrating to IP telephony, they look to their trusted and proficient value-added reseller to show them what’s possible for their business. With Intelligent Communications, Prime is able to demonstrate specifically what’s possible for their business and employee needs, helping them see the value from enhanced productivity,” said Rui DaSilva, director of sales operations.

 

DaSilva also mentioned that this specialization helps the company in giving the customers the assurance that Prime can effectively communicate the value that Avaya IP telephony and Intelligent Communications brings to small and medium companies.

 

"Smaller companies need crystal clear information on the capabilities of IP communications and the difference it can make to the way they operate their businesses, because whatever change they make can have a huge effect on their bottom line" said Trevor Gruenewald, vice president, North America sales channel for Avaya’s SMB division.

 

“Because Prime Communications is now qualified as an ‘SMB Expert,’ they have increased credibility with their smaller customers, and it reaffirms Prime Communications’ commitment to excellence in serving small and medium firms with the highest standards and with the communications solutions from Avaya specifically designed to meet smaller companies’ needs,” added Gruenewald.