Florida County to Use AVST IP PBX-Ready Unified Communications Solution

By Anshu Shrivastava, TMCnet Contributing Editor

Manatee County, Florida announced today that it’s selected CallXpress 7.91 to enhance and expand the existing deployment of CallXpress throughout the County’s offices.

CallXpress 7.91 is the newest version of Applied Voice & Speech Technologies (AVST (News - Alert)) flagship Unified Communications solution. Delivering a host of new capabilities and features, CallXpress 7.91 addresses the needs of multi-site organizations demanding interconnectivity and interoperability with the latest IP-PBX (News - Alert), groupware and server technology.

“We were one of the first AVST customers to upgrade to CallXpress 7.91,” said George Igartua, telecommunications manager for the Manatee County government. “Completing the upgrade has added resiliency to our network, simplified system administration and protected mission-critical operations by taking us away from a centralized system.”

AVST officials said that the digital networking capabilities of CallXpress 7.91 have enabled Manatee County to network “economically”four discrete CallXpress systems to form one large County-wide “virtual” system.

This architecture, officials say, ensures that if one system went down, the remainder of the County’s communications network remains operational.

Moreover, with global administration capabilities of CallXpress 7.91, County’s IT staff can simultaneously manage all four geographically distributed CallXpress systems from a single global view, according to the company.

“CallXpress 7.91 has offered Manatee County the ability to protect their multi-site organization from a catastrophic network communications event, while delivering significant savings in network hardware,” said Denny Michael, vice president of marketing at AVST.

He also said that the Manatee County deployment is a “great example” of how one government entity has leveraged the latest version of CallXpress to economically enhance their communications network survivability while simultaneously easing the traditional, time consuming burdens of IT administrators.

In 2005, Manatee County officials were introduced to CallXpress by Southeastern Telecom, Tampa Branch when the county was replacing its outdated legacy voice mail platform.

AVST officials said that Southeastern Telecom positioned CallXpress as an “attractive alternative” to Manatee County’s legacy voice mail system.

As a long term AVST reseller, Southeastern Telecom knew that CallXpress would provide the County with the next level of communications functionality, along with enabling the County to deploy the CallXpress platform’s Unified Communications (News - Alert) capabilities, according to officials.

Anshu Shrivastava is a contributing editor for TMCnet. To read more of Anshu’s articles, please visit her columnist page.

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(source: http://opensourcepbx.tmcnet.com/topics/applications/articles/35670-florida-county-use-avst-ip-pbx-ready-unified.htm)

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