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May 06, 2008

Octapharma USA Deploys Cypress' Hosted VoIP Solution

By Anuradha Shukla, TMCnet Contributing Editor

Octapharma has picked Cypress Communications’ (News - Alert) C4 IP hosted VoIP for its new USA headquarters. This global pharmaceutical company chose the solution for its mobility capabilities and its ability to deliver cost advantage over upgrading their current premises-based system.



 
Louis DiCriscio, vice president of finance and operations at Octapharma explained that they were planning to upgrade their current system as they moved the headquarters from Virginia to New Jersey, but after a soft estimate of $25,000, they decided to look at other options.
 
Cypress’ hosted communications model with a single monthly cost enabled Octapharma to save a lot by not investing capital dollars in new hardware or software and by relieving them of the burdens of maintaining the system and paying extra for support.
 
“Cypress’ all-in-one hosted solution was a perfect fit,” said DiCriscio in a statement.
 
Senior sales people at Octapharma have to spend all of their time working remotely. Before Octapharma implemented Cypress’ hosted VoIP solution, senior sales people relied on their cell phones for communication. Thanks to C4 IP’s full-featured soft client, coworkers who are out in the field can easily collaborate in the same “virtual room” with audio and Web conferencing tools, chat, video calling, real-time presence, and a variety of unified communications functionality, including Find-Me-Follow-Me call routing, click-to-call and unified messaging.
 
Frank Grillo (News - Alert), executive vice president of marketing at Cypress Communications explained that C4 IP enables companies to get more from their communication dollar by providing cutting-edge communication and collaboration tools without the complexity and time required to build a premises-based system, and without the capital investment.
 
Grillo said that when they began working with Octapharma, they knew that implementing C4 IP at their headquarters would lower their overall communications spend while increasing productivity, which was especially important for their sales force.
 
Cypress provides Communications as a Service (CaaS) to small- and mid-sized enterprises. The company’s C4 IP, an enterprise-class, hosted VoIP and unified communications solution, enables companies to communicate seamlessly throughout the enterprise. Boasting voice and data services, handsets, multimedia collaboration tools, unified messaging and advanced PBX functionality, C4 IP delivers a comprehensive communications solution.
 
 
Anuradha Shukla is a contributing editor for TMCnet, covering call centers, CRM and information technology. To see more of her articles, please visit her columnist page.
 
Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users. Today’s featured white paper is, Best Practices in Agent Retention brought to you by Enkata.
 

(source: http://businessvoip.tmcnet.com/topics/applications/articles/27068-octapharma-usa-deploys-cypress-hosted-voip-solution.htm)

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