March 19, 2008
TNCI Picks Empirix Solution for VoIP Service Monitoring
By Niladri Sekhar Nath, TMCnet Contributing Editor
TNCI, a provider of voice and data services for business customers, has selected the Hammer XMS solution developed by Empirix (News
). This product warns TNCI if call quality or performance is not up to par, alerting support engineers to rectify problems before a user experiences a quality issue.
The Hammer XMS VoIP
monitoring solution offers a robust set of features designed for call management, quality measurement, and the ability to correlate, and report on, performance data. In addition, the Hammer XMS platform has the capability to scale to any level TNCI requires, which succinctly aligns with the company's business growth goals. For active monitoring, TNCI determined that Empirix’s solution offers the most advanced capabilities and methods to measure the quality of real-time data.
“It’s exciting to see an organization poised for such aggressive growth in 2008 and 2009 take a decidedly proactive approach to ensure consistent quality and reliability for its users,” said Gordon Eddy (News
), senior director of product management at Empirix, in a statement.
Eddy continued: “Hammer XMS is a great fit for companies like TNCI that are focused on delivering the highest quality business VoIP services. We’re looking forward to a long-standing partnership that offers TNCI a solution which will accommodate its growth needs over time.”
Empirix describes Hammer XMS as a carrier-class monitoring solution designed to maintain quality of next-generation services. Leveraging the Hammer XMS solution, support teams handling network engineering and operations, and customer care, can rapidly deploy new services and maintain their current offering with higher quality and at a lower cost.
“Our customers need the lines of communication to be wide open and crystal clear, and the TNCInet platform can guarantee these results because we have implemented end-to-end management of voice on the IP
network,” said Josh Ploude, TNCI’s director of network architecture, in a statement.
Ploude continued: “We are excited about the state of the art active and passive monitoring methods that are driven by the Hammer XMS solution, and there is no doubt that this capability to manage voice quality anywhere on the network has become a differentiating factor in our VoIP product deployments.”
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Niladri Sekhar Nath is a contributing editor for TMCnet. To read more of Niladri’s articles, please visit his columnist page.