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January 08, 2008
TeleTech Renews Agreement with Leading Broadband Communications Provider
By David Sims, TMCnet Contributing Editor
TeleTech Holdings, one of the largest and most geographically diverse global providers of business process outsourcing (BPO) solutions, has renewed a multiyear agreement with a current broadband communications client, a Fortune 500 broadband communications provider.
The broadband communications client first began working with TeleTech in 2002 and the business has continued to grow since that time.
As per the agreement, TeleTech would continue to provide multilingual care and technical support that includes repair troubleshooting, inbound inquiries, and service and installation booking and will operate in channels that include phone, email, and Web chat from multiple global locations for the client’s many product offerings.
“TeleTech’s global sourcing model supports the client’s strategic initiatives to maximize quality and cost savings,” Kenneth Tuchman, chairman and chief executive officer at TeleTech said. “Our expertise and our broad array of front- to back-office capabilities make us a natural partner for this well known brand.”
TeleTech is one of the largest and most geographically diverse global providers of business process outsourcing solutions.
The company has a 25-year history of designing, implementing, and managing critical business processes for Global 1000 companies to help them improve their customers’ experience, expand their strategic capabilities, and increase their operating efficiencies.
By delivering a high-quality customer experience through the effective integration of customer-facing front-office processes with internal back-office processes, we enable our clients to better serve, grow, and retain their customer base.
The company claims to have developed deep domain expertise and support approximately 300 business process outsourcing programs serving approximately 135 global clients in the automotive, communications, financial services, government, healthcare, retail, technology, and travel and leisure industries. The company’s integrated global solutions are provided by more than 52,000 employees utilizing 37,700 workstations across 90 delivery centers in 18 countries.
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(source: http://callcenterinfo.tmcnet.com/analysis/articles/17884-teletech-renews-agreement-with-leading-broadband-communications-provider.htm)
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