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December 10, 2007

Nortel Enhances Customer Experience for Antigua Public Utilities Authority

By Anuradha Shukla, TMCnet Contributing Editor

Nortel (News - Alert) has been chosen to upgrade Antigua Public Utilities Authority’s (APUA) telephone network. The upgrade will enable APUA to provide consumers and businesses in Antigua with integrated voice, video and data as well as local and long distance services.



 
Customers now have more competitive and comprehensive service packages to choose from. The solution also includes Nortel’s Global Services portfolio enabling seamless transition from existing services to the upgraded next generation network.
 
Thanks to Nortel technology and services, APUA can smoothly evolve to a converged network combining voice, data and video features. These are expected to enhance a customer’s experience for Hyperconnectivity, an emerging era of communications where anything that can be connected will be connected.
 
APUA's customers can leverage these solutions to extend their services and may be reached regardless of where they are in the world, as long as there is a high-speed Internet connection. Since the customers’ telephone number, messages and e-mail, travel with them on whatever mobile device they connect to the Internet, they can experience true mobility.
 
Esworth Martin, general manager, APUA said that Nortel's IP enhanced technology makes it possible for them to provide customers with advanced services that will enhance the communications experience by allowing them to extend their communications beyond traditional telephony, to wherever they're located globally, across multiple devices.
 
Martin added that leveraging Nortel's solutions gives them a competitive edge that will help drive business by allowing them to give their customers all-in-one solutions.
 
“With the increasing demand for enhanced multimedia applications, voice, video and data services driven by Hyperconnectivity, networks must be prepared for the challenges and opportunities presented by the immediate need for information on-the-go. Carriers are looking for opportunities to improve existing networks in a cost-efficient and reliably way,” said Ray Bulengo, vice president, Carrier Sales, Nortel Caribbean Region and Bermuda in a statement.
 
Bulengo continued: “Nortel helps companies such as APUA by offering a dependable and competitive IP based portfolio offering to ensure a simplified and efficient network convergence that can lead to expanded services and revenues.”
 
Anuradha Shukla is a contributing editor for TMCnet, covering call centers, CRM and information technology. To see more of her articles, please visit her columnist page.
 
Don't forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users.

(source: http://www.tmcnet.com/comsol/articles/16170-nortel-enhances-customer-experience-antigua-public-utilities-authority.htm)

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