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July 23, 2007

OneSuite Provides Alternative to Abandoned VoIP Users

By Anuradha Shukla, TMCnet Contributing Editor

OneSuite (News - Alert) is reportedly giving one-month free subscription of its VoIP service, SuiteAdvantage, and ability to transfer existing phone number to former SunRocket (News - Alert) customers and other standalone VoIP users.

Since OneSuite sticks to a "pay-as-you-go" philosophy, their customers are empowered to A-la-Cart product selections with no plan or contract commitments. Customers don’t have to pay for unused services or bear extra high rates for monthly plan overage. The company points out that today consumers have to be careful about signing an annual contract with start-up companies with no proven track records.
OneSuite explains that the company is not promoting SuiteAdvantage as a replacement for customer's primary landline, but as a second line. VoIP is still challenged by issues such as electric power and Internet connectivity reliance, which deviates that reliability factor required for a primary phone line.
“Consumers are attracted to VoIP services because of the media hype, potential savings and the cool features. But sometimes, they overlook the downsides,” said Alice Ching, OneSuite Marketing and PR vice president in a statement.
Ching believes their company offers the attractions of VoIP with SuiteAdvantage, nevertheless tackles the VoIP downsides with its prepaid long distance service compatible with wired and wireless phones, and thus the customers get the best of two worlds.
Users have to pay $10.00 at OneSuite to sign up an account for using prepaid long distance service. Users may subscribe to OneSuite VoIP service, SuiteAdvantage, for $2.95, or Fax-to-Email service, MessageOne, for $1.00 per month.
SuiteAdvantage offers unlimited free PC-to-PC calls, free voice mail, call waiting, and caller ID among other features. International rates for SuiteAdvantage starts at1.8 cents.
Anuradha Shukla is a contributing editor for TMCnet, covering call centers, CRM and information technology. To see more of her articles, please visit her columnist page.
Want to learn more about VoIP? Then be sure to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users.


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