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January 16, 2007

VoiceNation Announces 'Next' Initiative

By David Sims, TMCnet Contributing Editor

VoiceNation, which sells outsourced voice telephony and disaster recovery products, announced today the "Next" Initiative, a program to enable companies to "maximize the benefit they receive from voice communications by understanding the technology, options, and services available to them."

Resellers who sell VoiceNation's technology will also get a "completely new CRM application integrated with account provisioning, real time reports, and commission tracking," according to VoiceNation officials.
Focusing on fast-track technologies that will be hitting the marketplace over the next 180 days -- did you know about that? I sure didn't -- the Next Initiative is how VoiceNation will work with their client base to "ensure they are using the latest capabilities to build revenue for their business," is how VoiceNation officials put it.

Jay Reeder, President of VoiceNation, said the company is "rolling out several major breakthroughs in the next six months, and we wanted to have a plan in place to make sure our customers are able to keep pace."

The new voice communications technologies that VoiceNation plans to unveil include new voice platform with "toll-free mega-pop" that can handle 500-1000 simultaneous inbound calls, as well as personal communication assistant technologies with "presence management" capabilities. This enables one person to instantly know the status of another -- "at work," "in a meeting," "on cell," etc.

There's also Instant Messaging integrated with presence management to allow IM-based message status notification and incoming call announcements, a new Web-based user interface to control personal calling and status options as well as the new CRM application mentioned earlier.

"The Next Initiative is our way of protecting the integrity of our own research and development, so that it is never about what is flashy and trendy," Reeder said.

Last summer VoiceNation announced the migration of a large portion of customers into their system from OnlyOne, a vendor of single-number business communications.

Bill Kirk, Managing Partner for OnlyOne, said his company needed "greater resources to completely build out a national footprint for our business."

The managing partners of OnlyOne maintained complete control of their customer contacts and relationships. As the transition was completed, they were able to access the enhanced billing functionality of VoiceNation.

David Sims is a contributing editor for TMCnet. For more articles please visit David Sims' columnist page.

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