Empirix has introduced Hammer XMS Active, an active monitoring solution for enhanced VoIP services. The new solution is part of the company’s carrier-class monitoring and analysis portfolio and complements the Hammer XMS passive monitoring solution.

 

Hammer XMS Active gives service providers complete, multidimensional insight into customers’ quality of experience. It drives active test calls through a VoIP network, enabling service providers to measure their network and application performance in reaction to controlled stimuli. It also enables feature testing for advanced services, which allows service providers to verify call connectivity and advanced features like three-way calling, call forwarding and call blocking.

 

The solution can emulate calls from TDM and IP endpoint, which enables service providers to represent real customer transactions. It also provides voice quality measurements using PESQ algorithms, which gives service providers a standard set of information regardless of the type of endpoint that is being simulated. The Hammer XMS Active may be easily integrated with Hammer’s XMS passive monitoring solution so that service providers can have one comprehensive view of voice quality. This speeds up the diagnosis of application and infrastructure problems and reduces VoIP service maintenance costs.

 

"Empirix's original Hammer XMS solution for passive monitoring has gained significant market traction since its introduction and the addition of Hammer XMS Active enables us to meet a broader spectrum of customer needs," said Phil Odence, vice president at Empirix. "Customers are particularly interested in the system's unique ability to verify the higher level features that consumers are coming to expect from VoIP service providers."

"We're pleased to see Empirix continuing to innovate in the area of VoIP monitoring," said Olga Yashkova, research analyst at Frost & Sullivan. "Based on our past experience with the company, we expect them to have a strong active monitoring offering. Empirix has been successful in leveraging its XMS platform and decade of experience in call emulation and analysis."

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Laura Stotler writes about IP Communications and related topics for TMCnet. She has covered VoIP and related technologies for seven years, contributing to Internet Telephony magazine and TMCnet, and as a freelance writer. To see more articles, please visit: Laura Stotler’s columnist page.

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