GoldMine IP Voice Suite – a new customer communications product from FrontRange Solutions combines two powerful business technologies: IP Telephony and Customer Relationship Management (CRM) systems. The offering delivers an enterprise-class VoIP telephony application that includes full integration to GoldMine Corporate Edition CRM to help companies elevate the quality of interactions with their customers, which in turn boosts sales, increases customer loyalty and raises the productivity of service teams.

 

“GoldMine IP Voice Suite is the first customer interaction solution that combines comprehensive IP Telephony and CRM systems from a single vendor,” said Kevin J. Smith, Vice President of Products for FrontRange Solutions. “The sum of the two technologies is greater than its parts. By bringing together the two most powerful business tools for customer contact into one solution, we are enabling companies to boost revenue by increasing their close ratios on sales.

 

Smith added: “GoldMine IP Voice Suite also helps companies raise the quality of their customers’ inbound and outbound call experiences by giving service teams cutting-edge technology. This leads to greater customer loyalty and repeat business.”

 

The new product includes an advanced, software-based IP telephony system (FrontRange IP Office) with Unified Messaging, Auto Attendant, inbound and outbound productivity applications, as well as easy to use management tools. For example, as calls ring into service employees, GoldMine IP Voice Suite triggers screen pops of customer records from the GoldMine database. For outbound calling campaigns, users can click to dial from customer records, as well as other productivity-enhancing features such as preview dialing, calling scripts and campaign status reporting.

 

“A lot of vendors are talking about convergence technology. FrontRange is delivering it,” said Ken Landoline, a Principal Analyst at Saddletree Research. “The greatest benefit of combining CRM and advanced phone system functionality is that implementations of VoIP telephony technologies, integrated with CRM, is making a traditionally complex and expensive process now easy and affordable, which greatly accelerates the return on investment.”

 

“GoldMine IP Voice Suite gives every one of our GoldMine users the opportunity to increase the return on their GoldMine investment, while providing tremendous productivity gains for their power users who have the greatest contact with customers,” said Steven Jacobowitz, President and CEO of Saga Solutions, a FrontRange Reseller Partner for GoldMine.

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