Orange Business Services Is 'World Class' in Voice of the Customer Report

By Rajani Baburajan, TMCnet Contributor

Orange Business Services announced that it has been ranked “World Class” and also won a Gold Award for Outstanding Performance in Telemark data VPN Voice of the Customer report.

Telemark’s data VPN Voice of the Customer report is based on data from 882 interviews conducted between August 2009 and August 2010.

In this year’s Telemark’s report, Orange (News - Alert) Business Services retained the “World Class” title and topped the league table for the ninth consecutive time over the past four and half years, according to company officials.

The Gold Award and World Class ranking was given based on customer ratings on a number of categories including support in local language, secure date transfer, geographical reach end to end, installation guarantees, indispensable to customers and network reliability.

Orange Business Services (News - Alert), according to company officials, broke three previous World Records and raised the customer satisfaction bar to a new level in 2010. The company outperformed its rivals in key service categories or attributes.

The company also scored Excellent in reaching difficult locations – dramatically ahead of rivals – and billing at cost center – significantly outperforming rivals with the only Excellent rating, company officials added.

“In a very competitive environment where there is a widespread climate of austerity, providing a consistently high standard of service is even more imperative than in less challenging times,” said Janet Watkin, director at Telemark, in a statement.

“Furthermore, raising the bar for the customer service experience shows that the Orange Business Services commitment to a program on continuous improvement and adaptation, in line with customers’ expectations, is working,” Watkin added.

According to Dominique Espinasse, senior vice president, Customer Services & Operations, Orange Business Services, the Gold Award illustrates the company’s strong focus on customer satisfaction.

Espinasse added that providing an outstanding customer experience is one of the top five priorities included in the company’s 2015 five-year strategic plan. “Customer loyalty is our No. 1 priority and we want to differentiate ourselves through the customer experience.”

“This recognition is thanks to all the Orange employees who on a daily basis, through their commitments to our customers, help Orange to build this increasing customer satisfaction,” Espinasse added.

Recently Orange Business Services was also recognized by World Communication Awards (WCA) for maintaining the leading market position of their Business VPN managed network service and was quoted to be the Best Managed Service, TMCnet reported.

(source: http://voice-of-the-customer.tmcnet.com/topics/voice-of-the-customer/articles/129152-orange-business-services-world-class-voice-the-customer.htm)